npower hometeam please do not waste your time or money

citykid5

I took out a central heating cover policy with this bunch of charlatones back in feb this year. it was supposed to come with a boiler service, 30 days later no call from npower to make a appointment to have this done,so I rang them to arrange for this to be done. appointment made for may 1st surprise surprise a no show by their engineer, despite me calling them that morning to make sure I wasn't wasting my day. npower apologise they are very good at appolgiseing they then re arrang the service for today am,guess what another no show, no call to say they couldn't make it just leave you sitting there.
SO HAVE NOW CANCELLED THIS TOTALY RUBISH SERVICE
SI IF YOUR THINKING OF BOILER COVER MAY I SUGGEST YOU LOOK ELSEWHERE

citykid5

bump bump bumpity bump

ihateyes

citykid5 wrote: »

bump bump bumpity bump

ah well..... maybe they were attending to someone who had no heat and hot water.

martinbsp

ihateyes wrote: »

ah well..... maybe they were attending to someone who had no heat and hot water.

And that makes it alright?

Well done citykid5, take your money elsewhere.

ihateyes

martinbsp wrote: »

And that makes it alright?

Well done citykid5, take your money elsewhere.

Well in contracts like this the most vunerable are priority, and sometimes this means appts may have to be recheduled.

Im sure that if you, me or citykid, was an old person, with no heat and no hot water, we know we would get priority?

giraffe69

this bunch of charlatones

Good group. I've been to one of their concerts.

citykid5

ihateyes wrote: »

Well in contracts like this the most vunerable are priority, and sometimes this means appts may have to be recheduled.

Im sure that if you, me or citykid, was an old person, with no heat and no hot water, we know we would get priority?

that's just what their customer rep said. but the real truth is she didn't know why the service engineer hadn't made the appointment, and it's really down to the way they run their company. they haven't got anything right from day 1

citykid5

giraffe69 wrote: »

Good group. I've been to one of their concerts.

spelling isn't my strong point

nPower

citykid5 wrote: »

I took out a central heating cover policy with this bunch of charlatones back in feb this year. it was supposed to come with a boiler service, 30 days later no call from npower to make a appointment to have this done,so I rang them to arrange for this to be done. appointment made for may 1st surprise surprise a no show by their engineer, despite me calling them that morning to make sure I wasn't wasting my day. npower apologise they are very good at appolgiseing they then re arrang the service for today am,guess what another no show, no call to say they couldn't make it just leave you sitting there.
SO HAVE NOW CANCELLED THIS TOTALY RUBISH SERVICE
SI IF YOUR THINKING OF BOILER COVER MAY I SUGGEST YOU LOOK ELSEWHERE

Hi citykid5,

I'm sorry to hear about the two missed appointments you had.

If you'd like me to take a look into this and speak to our Hometeam, please pop me the details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]

Best wishes,

Adam

DirectDebacle

From their Guaranteed Standards of Service here:

Making and keeping appointments
We offer morning or afternoon appointments, or a fixed
2-hour time band on request. If we fail to make or keep an
appointment for work we do as your energy supplier you’ll receive £20 for
gas related appointments and £22 for electricity related

citykid5

DirectDebacle wrote: »

From their Guaranteed Standards of Service here:
thank you for pointing this out but I do not think this applies to a missed appointment for a service

thank you for pointing this out but I do not think this applies to a missed appointment for a service