Ofgem miss selling british gas

tzu

Hi

I made a complaint to Ofgem in January this year regarding miss selling in my department. The actual incidents I was referring to took place in August last year. The reason for the delay was that I didn't have proof of the malpractice taking place. I was able to obtain a few examples that are in breach of Ofgem regulations and forwarded them on. After initial interest and a statement that the managers of the department were fully aware of the practices taking place. No investigation was carried out. The miss selling I was referring was equal if not bigger than SSE.

I was going through a disciplinary at the time of my disclosure to Ofgem and now have left the company. Would this be the reason why they have not done anything as my disclosure wasn't in 'good faith'?

Your comments would be appreciated

Ken68

You made a complaint, the managers know, maybe an investigation has since taken place, job done.
Unless you think there is a cover up, and against the public interest.
Do you want to give details?

tzu

Hi

Thanks for your reply. First off no investigation was conducted or ever has regarding miss selling within the department as the managers are aware, and lower sales figures would effect there pay, also would expose them as complicit.
We would offer customers a cash reward to continue with us, paid after 6 or 12 months dependant on your 'value'. What certain agents were doing was to intentionally miscalculate their consumption lower than actual reducing their direct debit amount. This would be reduced even further when the cash award would then be divided by 12 and subtracted from the already miscalculated direct debit. The customer would think 'great' until their next review or the prices go up.
A cover up most definitely these guys must have insiders with Ofgem. When I brought up the miss selling in a grievance, they didn't even acknowledge it so I made the CEO aware.

ihateyes

tzu wrote: »

Hi

I made a complaint to Ofgem in January this year regarding miss selling in my department. The actual incidents I was referring to took place in August last year. The reason for the delay was that I didn't have proof of the malpractice taking place. I was able to obtain a few examples that are in breach of Ofgem regulations and forwarded them on. After initial interest and a statement that the managers of the department were fully aware of the practices taking place. No investigation was carried out. The miss selling I was referring was equal if not bigger than SSE.

I was going through a disciplinary at the time of my disclosure to Ofgem and now have left the company. Would this be the reason why they have not done anything as my disclosure wasn't in 'good faith'?

Your comments would be appreciated

Sounds like sour grapes to me.... probably the reason you werent taken seriously, but well done on giving them the heads up.... im sure they covered it up well!

btw did you mis sell?

Ken68

Sour grapes or not, a fiddle is still a fiddle.
Before Ofgem or whoever can bring a case, it would have to be cast iron guaranteed success, so guess they would pick another complaint that had more chance.
Were you able to get another job ?

tzu

Ihateyes......No I have never miss sold. They can't cover it up if I have evidence of it Sherlock.

Ken68....this is as cast iron you will ever get, they (Ofgem) were raving how they have never received or given recordings as part of a complaint. It was unprecedented.

Ken68

Take it to the newspapers. Private Eye specialise in this sort of thing. They have an article in most issues "Keeping The Lights On".
Either an in house Ofgem whistleblower or Freedom of Information requests.
pm me for their e-mail address.

insanegloss

I can tell you all now, that is certainly not the case on an institutional level within BG. I know, as up until a month ago I worked there after been there for 6 years in and around the contact centre.

What's been described is possible, but highly frowned upon(read disciplinary, misconduct) within the company as it would be agent behaviour (perhaps at worst, with a mangers blessing) to do this and as such I don't believe it's an issue. However, if anyone feels they have been missold, then contact them, and that can be investigated. This could then be fed back to the offending people/team and something done about it.

I don't usually jump to defend my former employer, but I know when something isn't true thats portrayed as a policy there.

ihateyes

tzu wrote: »

Ihateyes......No I have never miss sold. They can't cover it up if I have evidence of it Sherlock.

Ken68....this is as cast iron you will ever get, they (Ofgem) were raving how they have never received or given recordings as part of a complaint. It was unprecedented.

I hope you havent taken company sensitive data/customer data of site, as you could be breaking the law!

Ken68

Just what I was thinking Eyes, also your recording Tzu, could have info subject to data protection.
You need legal advice if you want to take it further.

tzu

Under the public interest disclosure act I wouldn't be breaking the law in relation to the recordings that have been passed to me.