Can companys trase phones

lildxta

I ordered a motorola v3 razor on pay as you go, which was supposed to have being deliverd and i havent recived it. I was woundering if i rang up o2/ the phone company, would they be able to locate it?
Any help will be appriciated, because i seem to be out of pocket!

bbb_uk

If you ring up the company that you ordered it from then they should be able to trace it. I'd be very surprised if a company, certainly a big company, like o2 would use a courrier service that can trace a parcel especially an expensive one.

Either way, you never received so make a compliant and ask them to investigate it further, etc.

jf2404

Yeah BBB hit the nail on the head. They should use a courier with tracking.

On Vodafone they give you a tracking number where you can type it in the couriers website to see which depot the package is at.

Just ring O2 up and ask, "you dont get if you dont ask".

bazza1603

Hi,

They give you a trace number and website to check it on when you order contract phones. I got really worried about mine (Four phones) but it turned up 3 days later than o2 had promised

Regards

Barry

https://www.needamobile.co.uk

lildxta

Thankyou for all your help.

I havent orderd if from o2, i orderd it from littlewoods on o2.

Sorry if i confused you.

I have rang, allthough after a few endless phone calls i gave up.

jf2404

lildxta wrote:

Thankyou for all your help.

I havent orderd if from o2, i orderd it from littlewoods on o2.

Sorry if i confused you.

I have rang, allthough after a few endless phone calls i gave up.

Should still provide tracking, the littlewoods website says you can track orders, so customer service should be able to see whats happened.

bbb_uk

Say that you're not willing to pay for it as you haven't received it.

I agree with jf2404, they should still have used a tracking company for their own benefit, or if they use their own van drivers - the van driver would have a signature to say it has been delivered at your address.

Ask to speak with a manager or someone if they start being funny. Either way ask them to investigate it further by contacting their van drivers (if they use their own) or the company they used for delivery as it has been lost/stolen, etc.

MissG_2

Sorry to be blunt!!

If you have not received it, why pay??

Challenge them to provide proof of receipt or refuse to pay for the phone and let them take you to court. When you get to court your defence is that you have not received it, they cant trace it and you refuse to pay for somthing you have not received.

As for tracing the handset, the big mobile companies find it extremley easy to locate where a mobile is being used.