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Mislead by Sky

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HI there,

Just a warning really...After reading about getting my sky subscription down I contacted Sky telling them I couldn't afford the monthly amount they were charging and that I could get the same service at Virgin for much less. The guy told me he could get my bill down for me (from £57.50 to £33.87). I agreed to stay on.

I checked my bills this morning and for the past few months my account has reverted back to £57.50 a month. After speaking to Sky this reduction was only a '6 month discount'. Without doubt the person I spoke to originally never mentioned this or I would have just left...I feel deceived into staying on with them and also a bit stupid not to have checked my bills before and trusted Sky.

When they offer you a discount...be sure to find out how long it is for. They are checking if they have the conversation recorded but I wouldn't be at all surprised if they don't find it.

Ben.

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    So you conversation saved you £142 over 6 months, not bad for a single phone call.
    Even so a useful reminder my half price movie offer ends next month.
    That gum you like is coming back in style.
  • Buzby
    Buzby Posts: 8,275 Forumite
    Not a bad saving - but you could have expected the price would have some end date you needed to explore.

    It would be your task to ASK how long the discount lasted. 6 months is about right.
  • VisionMan
    VisionMan Posts: 1,585 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Agree with the first two replies. And sorry for saying, but you weren't mislead, you didn't ask. And six months is a decent period for that kind of discount.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    I agree. Mislead(sic) is a gross exaggeration.

    Caveat emptor.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Heinz wrote: »
    Misled is a gross exaggeration.
    Or even might be deemed misleading?;)
  • pinkzebra
    pinkzebra Posts: 387 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Just ask them for another discount! In fact, last year, the lady who gave me my discount told me to call back when the 6months was up. I did, and they gave me another discount!
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