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Service Notice to Landlord via Website??

Back in March the cold water tap in the bathroom stopped working. I called the LA twice and nothing happened.

The LA has a "fixit" section of their website to request repairs, which we did. We then received an email with a copy of our request and saying they will contact the landlord and should hear back the same day.

Fast forward three weeks and a repairman comes out and can't fix it - says it needs a new tap.

Now it's over two months and it's not repaired. We are currently in the late stages of buying a house so we don't want to rock the boat and we are simply living with it, however I am wondering if the LL makes up some stupid reasons not to return some or all of our deposit after we leave we can fight back with the tap issue?

My question is - the lease has the LA address to serve notices, etc. but they also ask for Ts to use their fixit form on their website. Are we stuffed because we used the LA's website?

Thanks, Andy :D

Comments

  • theartfullodger
    theartfullodger Posts: 15,421 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 20 May 2013 pm31 4:41PM
    By all means report by web/email etc - but ALSO report all issues and request when they will fix by calm, polite, letter (keep copy).

    Ask (in writing..) LA for LL name & address. Then/now spend £3 with land registry
    http://www.landregistry.gov.uk/
    - and see if the name & address is the same... If not worry & ask LA why...

    Your contract is with the landlord, not with the agent: The agent is just that, landlord's agent: Yes I know the agent did all the paperwork...

    Cheers!!
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