SMS.AC problem charging for texts! How can this be stopped?

shortguy4u

Hi all,

My gf has been recieving texts from sms.ac and charging her 50p for each text. she did not sign up for this service. She has spoken to T-mobile who has said that it s from a company called WIN and gave a phone number for her to call them. They also said that if she texts stop to the number than it will do.

It hasnt stopped and they are still charging her and texing her.

What can she do to stop this?
Any advice on how she can claim back her money on this (£36 last month and £19 so far this month)?
Can Ofcom do anything about this?

Browntoa

this page has a contact form and a live contact button

http://www.sms.ac/ContactUs/Help.aspx#btm

direct link to live chat is on the button at the bottom of the page (thay are online now !! )

shortguy4u

Thank you Browntoa.

Does anyone know what she can do to claim back the charges levied against her?
Can Ofcom do anything to help?

ak6949

shortguy4u wrote: »

Thank you Browntoa.

Does anyone know what she can do to claim back the charges levied against her?
Can Ofcom do anything to help?

Yes they can, follow these steps...

http://www.ofcom.org.uk/complain/mobile/subscriptions/