Cannot install Sky

darrin2104

I took out a 12 mth sky package in Jan 13 for TV/BB/Phone. I am moving home and got a date for my new instal, however, my new to be neighbour has been informed by the sky installer that her property along with a few others, including mine, will not be able to receive sky TV as large trees are directly in the path of the signal. I was wondering how I stand with the 12 mth contract. Will they cancel it as they are unable to provide the service or will I have to honour it. If they do cancel will this include the BB and phone...The only alternative there appears to be is Talktalk as the property is a new build and not wired for Virgin and BT cannot even locate the post code. Anyone with experience of Talktalk and if they are any good and what you need in order to get their service. First post so be gentle:D:D

dizzysaur

Sky will let you cancel the contract if they are unable to provide service.
Do let them come out and check first as it might be possible with the "special heights team"

bengalknights

Can they not place on your roof? or are trees higher than your actual house?

howardthecat

You should be able to cancel it no problems. You are best getting the engineer out as the engineer can flag the property as No Line of Sight and that will make things a lot easier for you when you want to cancel.