Can anyone help me with my mobile internet problem?

quietheart

I bought a Samsung Galaxy from Tesco. I incorrectly thought all Tesco phones were unlocked.
However my O2 sim works, makes calls fine, wifi fine but mobile internet won't work. When I put my sim back in my old phone the mobile internet won't work on that either. O2 sent me a new sim but I still can't connect to the internet.
O2 haven't been able to help.

chanz4

you need to input the apn settings for o2

Jon_01

As above, the settings for internet (and MMs ect) live on the phone not the sim...

sdduk

Have a look at the link for settings.

http://gtwap.co.uk/mobile/wapgateways.php

quietheart

Thanks. I did that yesterday and again today with an advisor but it's still not happening.
*confused*

JJ_Egan

First question is Mobile data Turned OFF ??

jje

quietheart

JJ_Egan wrote: »

First question is Mobile data Turned OFF ??

jje

No. Packet data is on.
Still can't get it working though

Jon_01

I've just reread the first post, you say that putting the sim back in the old phone doesn't get the internet working?

You do have mobile data enabled on your account? As at the moment it sounds like you don't? Might be worth a call to CS to confirm with services you're enabled for...