Slow Laptop - Hijackthis log

Dustykitten

Hi techie people

DS1's laptop, 9 month old HP pavilion m6-1001 sa, is running real slow.

It has just come back from its fourth return to HP via John Lewis after being 'fixed' (this time for fan overheating, previously new hard drive, mouse pad fault, speaker fault).

It is running so slow so I've got him to run a hijack this log - this is the report but the machine did not like running it.

Please could somebody take a look, thanks.

Dustykitten

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:38:55, on 18/05/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal


Running processes:
C:\Program Files (x86)\HP SimplePass\TouchControl.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\HP SimplePass\BioMonitor.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\nick\Downloads\HijackThis.exe


O3 - Toolbar: HP SimplePass Toolbar - {C98EE38D-21E4-4A50-907D-2B56FEC7013E} - C:\Program Files (x86)\HP SimplePass\IEBHO.DLL
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\7.1.362.0\BingExt.dll" (file missing)
O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
O4 - Global Startup: Bluetooth.lnk = ?
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.2.0\ViProtocol.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll
O18 - Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Easybits Services for Windows (ezSharedSvc) - EasyBits Software AS - C:\Windows\System32\ezSharedSvcHost.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Auto (HPAuto) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: TeamViewer 8 (TeamViewer8) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
O23 - Service: TrueAPI Service component (TrueService) - AuthenTec, Inc. - C:\Program Files\Common Files\AuthenTec\TrueService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: vToolbarUpdater15.2.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)


--
End of file - 9425 bytes

waddler_8

Download SINO from the link below and save it to your desktop.

LINK

• Right click SINO.exe and choose "Run as Administrator" to run it.
• Then check (tick) the following checkboxes:
  

  System Info
  Tasklist
  Event Log
  

• Once checked, hit the Run Scan! button and wait for the program to finish the scan.
• A notepad window will pop up. Copy all of the content of the notepad file and post it into your next reply. (You might have to split it over 2 or more posts.)

closed

reinstall windows

Dustykitten

System Investigator by Olrik
Log Created On: 1932_18-05-2013
SINO Version: 3.1.0.0


Total RAM: 5602 MB | Free RAM: 3632 MB | Pagefile Size: 5602 MB
C: | 646280 MB out of 693260 MB Free | Local Fixed Disk
| 2352 MB out of 21839 MB Free | Local Fixed Disk
E: | None | CD-ROM Disc


<<<< System Information >>>>


Computer Name: NICK-HP
Username: nick
Language Setting: ENG
Windows Directory: C:\Windows
Windows Version: Windows 7 Service Pack 1
UAC Status: On
Windows Mode: Normal


<<<< Tasklist >>>>


[System Idle Process] - Process ID: 0
[System] - Process ID: 4
[smss.exe] - Process ID: 260
[C:\Windows\system32\csrss.exe] - Process ID: 508
[C:\Windows\system32\wininit.exe] - Process ID: 612
[C:\Windows\system32\csrss.exe] - Process ID: 624
[C:\Windows\system32\winlogon.exe] - Process ID: 680
[C:\Windows\system32\services.exe] - Process ID: 728
[C:\Windows\system32\lsass.exe] - Process ID: 736
[C:\Windows\system32\lsm.exe] - Process ID: 744
[C:\Windows\system32\svchost.exe] - Process ID: 868
[C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe] - Process ID: 928
[C:\Windows\system32\svchost.exe] - Process ID: 980
[C:\Windows\system32\atiesrxx.exe] - Process ID: 284
[C:\Windows\System32\svchost.exe] - Process ID: 312
[C:\Windows\System32\svchost.exe] - Process ID: 488
[C:\Windows\system32\svchost.exe] - Process ID: 1072
[C:\Windows\system32\svchost.exe] - Process ID: 1108
[C:\Program Files\IDT\WDM\STacSV64.exe] - Process ID: 1132
[C:\Windows\system32\Hpservice.exe] - Process ID: 1612
[C:\Windows\System32\WUDFHost.exe] - Process ID: 1664
[C:\Windows\system32\svchost.exe] - Process ID: 1744
[C:\Windows\system32\WLANExt.exe] - Process ID: 1828
[C:\Windows\system32\conhost.exe] - Process ID: 1840
[C:\Windows\System32\spoolsv.exe] - Process ID: 1920
[C:\Windows\system32\svchost.exe] - Process ID: 1996
[C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe] - Process ID: 1304
[C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe] - Process ID: 1340
[C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe] - Process ID: 1644
[C:\Windows\SysWOW64\ezSharedSvcHost.exe] - Process ID: 1528
[C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe] - Process ID: 2128
[C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe] - Process ID: 2152
[C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe] - Process ID: 2212
[C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe] - Process ID: 2252
[C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE] - Process ID: 2304
[C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe] - Process ID: 2332
[C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe] - Process ID: 2456
[C:\Windows\system32\svchost.exe] - Process ID: 2644
[C:\Windows\system32\svchost.exe] - Process ID: 2864
[C:\Windows\system32\atieclxx.exe] - Process ID: 2956
[C:\Windows\system32\svchost.exe] - Process ID: 2976
[C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe] - Process ID: 2824
[C:\Windows\System32\svchost.exe] - Process ID: 940
[C:\Program Files\Windows Media Player\wmpnetwk.exe] - Process ID: 2672
[C:\Windows\system32\SearchIndexer.exe] - Process ID: 2340
[C:\Program Files (x86)\Microsoft\BingBar\7.1.362.0\SeaPort.exe] - Process ID: 3500
[C:\Windows\system32\wbem\wmiprvse.exe] - Process ID: 3812
[C:\Windows\system32\taskhost.exe] - Process ID: 876
[C:\Program Files (x86)\HP SimplePass\TouchControl.exe] - Process ID: 1796
[C:\Windows\system32\Dwm.exe] - Process ID: 1056
[C:\Windows\Explorer.EXE] - Process ID: 3340
[C:\Windows\system32\svchost.exe] - Process ID: 1572
[C:\Program Files\Synaptics\SynTP\SynTPEnh.exe] - Process ID: 2808
[C:\Program Files\IDT\WDM\sttray64.exe] - Process ID: 4060
[C:\Program Files (x86)\HP SimplePass\BioMonitor.exe] - Process ID: 3932
[C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe] - Process ID: 4072
[C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe] - Process ID: 3248
[C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe] - Process ID: 3212
[C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe] - Process ID: 1388
[C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe] - Process ID: 3496
[C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe] - Process ID: 1444
[C:\Program Files (x86)\AVG Secure Search\vprot.exe] - Process ID: 3348
[C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe] - Process ID: 524
[C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe] - Process ID: 4216
[C:\Windows\system32\wbem\unsecapp.exe] - Process ID: 4236
[C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE] - Process ID: 4620
[C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe] - Process ID: 4728
[C:\Windows\SysWOW64\RunDll32.exe] - Process ID: 4932
[C:\Windows\System32\svchost.exe] - Process ID: 4480
[C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe] - Process ID: 3736
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 1728
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 4968
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 4416
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 4456
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 3960
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 4336
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 5204
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 5224
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 5792
[C:\Windows\system32\taskeng.exe] - Process ID: 6108
[C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe] - Process ID: 5192
[C:\Windows\system32\DllHost.exe] - Process ID: 3784
[C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe] - Process ID: 5652
[C:\Program Files (x86)\Google\Chrome\Application\chrome.exe] - Process ID: 5856
[C:\Windows\system32\SearchProtocolHost.exe] - Process ID: 3528
[C:\Windows\system32\SearchFilterHost.exe] - Process ID: 1472
[audiodg.exe] - Process ID: 4116
[C:\Users\nick\AppData\Local\Temp\SINO\SINO.exe] - Process ID: 4348
[C:\Windows\sysWOW64\wbem\wmiprvse.exe] - Process ID: 3480
[C:\Windows\system32\wbem\wmiprvse.exe] - Process ID: 2640


<<<< Last 5 Application Errors or Warnings >>>>


Computer Name: nick-HP | ID: 10 | Source: WinMgmt | Type: Error | Date: 18-5-13 17:43:34 | Log: Application
Message: <The description for Event ID ( 10 ) in Source ( u'WinMgmt' ) could not be found. It contains the following insertion string(s):u'//./root/CIMV2, SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99, 0x80041003'.>
Computer Name: nick-HP | ID: 1107 | Source: .NET Runtime Optimization Service | Type: Error | Date: 18-5-13 17:15:16 | Log: Application
Message: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Web, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=x86" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.



Computer Name: nick-HP | ID: 1107 | Source: .NET Runtime Optimization Service | Type: Error | Date: 18-5-13 17:15:16 | Log: Application
Message: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Web.Extensions, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.



Computer Name: nick-HP | ID: 1107 | Source: .NET Runtime Optimization Service | Type: Error | Date: 18-5-13 17:15:16 | Log: Application
Message: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "SMDiagnostics, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.



Computer Name: nick-HP | ID: 1107 | Source: .NET Runtime Optimization Service | Type: Error | Date: 18-5-13 17:15:16 | Log: Application
Message: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.ServiceModel, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.



<<<< Last 5 System Errors or Warnings >>>>


Computer Name: nick-HP | ID: 219 | Source: Microsoft-Windows-Kernel-PnP | Type: Warning | Date: 18-5-13 17:42:8 | Log: System
Message:
Computer Name: nick-HP | ID: 4001 | Source: Microsoft-Windows-WLAN-AutoConfig | Type: Warning | Date: 18-5-13 17:41:5 | Log: System
Message: WLAN AutoConfig service has successfully stopped.







Computer Name: nick-HP | ID: 10002 | Source: Microsoft-Windows-WLAN-AutoConfig | Type: Warning | Date: 18-5-13 17:41:5 | Log: System
Message: WLAN Extensibility Module has stopped.






Module Path: C:\Windows\System32\bcmihvsrv64.dll







Computer Name: nick-HP | ID: 10010 | Source: DCOM | Type: Error | Date: 18-5-13 17:40:17 | Log: System
Message: <The description for Event ID ( 10010 ) in Source ( u'DCOM' ) could not be found. It contains the following insertion string(s):u'{E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}'.>
Computer Name: nick-HP | ID: 1073 | Source: USER32 | Type: Warning | Date: 18-5-13 17:40:11 | Log: System
Message: The attempt by user nick-HP\nick to restart/shutdown computer NICK-HP failed



<<<< Special Events >>>>


There were no special events found

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End of File

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Dustykitten

I hope that makes sense to somebody.

Closed we have previously reinstalled windows. It has just run some long update on windows. Would they have reinstalled it at HP when it was returned this week?

closed

hard to know what they have done, if it had a hard disk replaced (this time) they would obviously have to.

is it slow when windows update has finished, what is slow?

can't see any antivirus http://www.filehippo.com/download_avast_antivirus/

Dustykitten

We took the AV (norton and AGV that it came back with installed) off this morning whilst trying to speed it up so have just used your link - thanks. I have Avira on mine is Avast better?

DS1 is back now so he is trying it to see how it goes. I'll report back.

closed

I prefer avast, less popups and memory footprint. avoid the extra's during installation, chrome etc.

waddler_8

We took the AV (norton and AGV that it came back with installed) off this morning

Both Norton & AVG installed would account for the slowness. Everything else looks reasonably good.

Run the relevant removal tools if you haven't done so already.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

http://www.avg.com/us-en/utilities

Dustykitten

closed wrote: »

I prefer avast, less popups and memory footprint. avoid the extra's during installation, chrome etc.

I think we just downloaded it complete. Is it worth removing and then downloading again without the extras?