bad phone repair what to do?

Mr_Shrew · 18 May 2013 at 1:01AM

I recently cracked my screen on my galaxy note 2 phone, a £700 phone 24/4/13 this was only the outer glass that was broken everything else was working fine including the digitizer, i used this company M BLUE to get it fixed as I had no insurance on my phone this cost me £100 to get fixed and the cost of postage special delivery. they received my phone on the 26/4/13 for repairs. 20 odd days I received it back the 17/5/13 even though on their web site it says 3-5 days for repairs. I phoned and emailed them several times as they were taking so long to fix this, yesterday on the 16/5/13 I phoned them and told them to just send it back to me as I had waited so long. I was told by them that they had not carried out any work yet so I said fine send it back. they offered me a £30 refund even though they had done nothing. today 17/5/13 I opened the delivery to find that my phone no longer had cracked glass it had been replaced very badly as there were bubbles under the new glass, hair and dust also the digitizer had been broken which means I cant use the touch screen on my phone with my fingers and can just about get some of the screen to work with the s-pen , when I phoned them to complain they said they would give me £70 back. but said they had returned it in the condition that I sent it too them in which is false as I have witnesses to my broken glass. ( I guess the postman has magical powers).. to get my phone working properly again I now have to get a new digitizer and lcd and glass that is going to cost £210, I feel that they have lied, deceived me and kept my money for no work and now have cost me more money to get it fixed. for this I feel that they should pay for my phone to be fixed. I will not send it back to them even thought they say their work has 3 months guarantee as who knows what they will do to it... there are a fair amount of complaints about them on ilounge forums going back several years which I only noticed after waiting so long for the repair. . what's should I do and how?

thanks in advance for any help

James