Javascript issue

Ratboy

I was called to repair a compy that has all sorts of issues/viruses/scamware etc...

Someone has been in there before me, and hashed it together, but still not working.

I'm sure the computer is clear or any nasties; but safe mode didn't work either; which leads me to a hardware fault, and God knows what went before....

Type in Google.com - website good, search BBC.co.uk, click that; doesn't work, it takes you to a new page that you just searched?!

Type in BBC.co.uk in address bar, fine; click anything, either doesn't work, or takes you back to as if you searched for it.

Etc Etc..with all websites..

Reset ie8, but tried to reset router/modem, it says 'A second user is logged on, password invalid'

Spoke to the usual muppet at Cable, keeps telling me to 'PRESS THE RESET BUTTON VERY HARD', my arm aches..still no joy..

The Cable bloke tells me that because Superhub costs £75, that they no longer supply replacements, if they are deemed faulty. And then had a proper rant at me!

So, I cannot access the internet to download Java, or log into the modem, but I can't log into the modem, due to lack of Java?

So as Java is a part of IE, and IE has been reset, and Java isn't working, why isn't it working? And prevents any downloads, to download itself..

waddler_8

It's probably easiest at this stage to reinstall windows / restore to factory settings.

Ratboy

But surely typing in 192.168.0.1 would work?

Resetting the modem, doesn't work? Due to lack of Java..?

So how does a Windows install relate to an IE import, when Chrome, and others don't work.

esuhl

Java is not Javascript. The latter is built into web browsers (but can be manually disabled, and scripts can be blocked via add-ons, etc.).

If Javascript isn't working, you could try uninstalling & reinstall the browser (making sure the uninstall deletes all profile information), or create a new profile for the browser to use. In firefox you can do this by running the command "firefox.exe -p" to see the Profile Manager. I'm not sure about IE.

I'd be very surprised if a router's web interface required Java, and also surprised if it didn't require Javascript.

Anyway, if you turn the router off for a minute, that should log the other user off so you can log in yourself. Maybe... :-/

Ratboy

esuhl wrote: »

Java is not Javascript. The latter is built into web browsers (but can be manually disabled, and scripts can be blocked via add-ons, etc.).

If Javascript isn't working, you could try uninstalling & reinstall the browser (making sure the uninstall deletes all profile information), or create a new profile for the browser to use. In firefox you can do this by running the command "firefox.exe -p" to see the Profile Manager. I'm not sure about IE.

I'd be very surprised if a router's web interface required Java, and also surprised if it didn't require Javascript.

Anyway, if you turn the router off for a minute, that should log the other user off so you can log in yourself. Maybe... :-/

Tried to reinstall Java/script..don't work..the router needs Java...not?! Cannot run any other web browser...clicky...don't run!?

Turned off the router/reset/powered off at Cable mans aggression, as to not being able to press the reset button...when clearly done...several times...but he is unable to log into the system remotely.

I 'presume' a BIOS update to the modem went wrong, and various ports are blocked. Whoever meddled with the compy before I got there, dunno; but 99% certain no spam ware causing this issue...

But strange! Hard reset on modem doesn't reset it, and allow the user to access it? Computer reporting needs Javascript, but cannot download it? The pop up boxes that need Java, don't work!

Im_just_careful

One obvious thing, bring a known good laptop and connect it to the cable box. That should let you in to check the configuration there.

Once you have proved the internet connection is OK a clean install on the computer may be the least bad alternative.

Ratboy

Im_just_careful wrote: »

One obvious thing, bring a known good laptop and connect it to the cable box. That should let you in to check the configuration there.

Once you have proved the internet connection is OK a clean install on the computer may be the least bad alternative.

After many people pushed the reset button on the modem, as hard as possible, it still would not reset to default, and still had this message 'A user is already logged on, log off and try again', but with Javascript errors underneath????

BUT Using a tablet, you can access the internet OK. Even after the hard reset, that doesn't work; surely this reset would wipe the codes needed to connect, as the modem is independent of the computer; but then how would wireless still work?

Get the new modem in, go from there; good advice IJC, if it needs a rebuild, as I don't know who has messed it up previous to my visit, but a weird problem that I never came across before; maybe suggest hdisk corruption? I ran scandisk/defrag, no issues..? Adobe flash works sometimes, but not always, you CAN access webpages, but not search for webpages, you get another search rather than the website.

STRANGE! Thanks for info, still confused!

Im_just_careful

The reason for suggesting another device to access the router was that I suspect the 'A user is already logged on, log off and try again' problem is caused by the PC problems not the router.

I can't explain the router reset seemingly doing nothing unless the button is actially some kind of WiFi setup button and the reset is hidden in a hole in the back.

Also, cable modems may get their setup from the network and not require user configuration.

paddyrg

Spoke to the usual muppet at Cable, keeps telling me to 'PRESS THE RESET BUTTON VERY HARD', my arm aches..still no joy..

He might mean 'very long' - not particularly hard, but for 10-20 secs?

Ratboy

The modem is a Virgin Superhub, the reset button is round the back (as you look at the lights), above the power switch, and needs a pin to press in;

The fella at Cable told me to 'press the button VERY HARD', like you are going to break it, and 'VERY LONG', to press for over a minute, while modem unplugged completely.

I think he was taking the biscuit a bit. Still, see how we get on when new one arrives, and I can actually reset the modem.

Bollotom

My Superhub reset is on the opposite side to the lights, but you can try resetting with the button on the front but keep it pressed in for 30 seconds. Then wait for all three lights (if you have wiFi, to steady then try connecting. Failing that, unplug Superhub, turn off Computer, wait ten minutes, power up Superhub and wait for lights to steady, then turn on computer and try to get on the web.
If you still get no joy, give Virgin a ring and tell them you are going to leave as if the modem is broken they can no longer provide the service you contracted to. They'll send either an engineer or Superhub. Good luck