We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
network price plans
Options
Comments
-
Just wanted to share my experience with O2.
Was on £20 p/m contract, with 100 free x-network mins and texts.
Contract was at end, so after reading through all the great advice on this board, decided to haggle.
My main concern was cutting my costs - didn't want a fancy phone or anything.
1st call: i spoke to 'upgrades department' they didn't offer me much at all other than better handset - told me i was on the cheapest deal already so nothing they could do.
2nd call: I asked to be put through to 'cancellations' etc told them was considering leaving. I quoted them a cheaper but similar deal by '3' which was £16 p/m. 1st person spoke to said they couldn't match it. Told them I would call back as not happy.
BUT 2nd person I spoke to offered me £19 p/m deal with £100 credit onto account OR a new handset.
I told them still wasn't enough - quoted the '3' deal again - person transferred me to someone in 'specialist' departmemt to 'see what they could do'.
This person was happy to do a deal - offered me £15 p/m plus 250 x-network mins and 400 texts AND £100 credit onto account - on a 12 month contract.
So - all in all should be paying around £7.50 a month - taking into account the credit etc and free calls etc
Lessons:
1) don't be put off by the 1st few offers - these are obviously junior staff not allowed to give you anything decent.
2) always quote a cheaper deal from another network - have all the facts and figures to hand
3) threaten to leave if dont get what you want
4) tell them exactly what you want
5) and BE NICE while you do it - always helps I reckon
BIG thanks to everyone who has posted advice on here about this!!!!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599.1K Mortgages, Homes & Bills
- 177K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards