Directed to Russian site

LadyDee

Quite frequently when clicking on a 'contact us' button on a retailer's website, looking for information or querying an order or similar which should open up their message page, I get what appears to be a Russian website.

To get round this I have to manually type in the company's email address and send an ordinary email that way.

Has anybody else had this happen, why does it happen and should I be concerned about nasties on my computer?

Mr_Toad

I'd check your PC for nasties, it shouldn't happen.

macman

What AV program are you running? Have you run a full manual scan?
I'd also do a scan with MalwareBytes.

LadyDee

I've run Comodo AV and Malwarebytes - nothing found.

When I get to the Russian site it says mail (dot) yandex (dot) ru

I haven't noticed anything else untoward apart from my Thunderbird email crashing now and again (probably about once a week).

closed

post a hijackthis log

is thunderbird set as the default mail provider (on the thunderbird tools menu)

LadyDee

closed wrote: »

post a hijackthis log

is thunderbird set as the default mail provider (on the thunderbird tools menu)

Is the 'log' all the lines that come up on a Notepad after telling Hijackthis to run? Sorry - not very techy I'm afraid. Can I post the results here?

As regards Thunderbird - yes, it's set as default email.

closed

yes and yes

LadyDee

closed wrote: »

yes and yes

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:50:04, on 17/05/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16483)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Rainlendar2\Rainlendar2.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\USB Camera\VM331_STI.EXE
C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe
C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\Common Files\COMODO\GeekBuddyRSP.exe
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\Program Files (x86)\Opera\opera.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Users\Sandra\AppData\Local\Opera\Opera\temporary_downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.babylon.com/?babsrc=HP_Prot
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [331BigDog] C:\Program Files (x86)\USB Camera\VM331_STI.EXE
O4 - HKLM\..\Run: [UpdateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
O4 - HKLM\..\Run: [YouCam Mirage] "C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe"
O4 - HKLM\..\Run: [YouCam Tray] "C:\Program Files (x86)\Lenovo\YouCam\YouCam.exe" /s
O4 - HKLM\..\Run: [VeriFaceManager] C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe
O4 - HKLM\..\Run: [UpdatePRCShortCut] "C:\Program Files\Lenovo\OneKey App\OneKey Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files\Lenovo\OneKey App\OneKey Recovery" UpdateWithCreateOnce "Software\Lenovo\OneKey App\OneKey Recovery"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [gbrspcontrol] "C:\Program Files (x86)\Common Files\COMODO\GeekBuddyRSP.exe" -controlservice -slave
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [EPSON SX100 Series] C:\windows\system32\spool\DRIVERS\x64\3\E_IATIEDE.EXE /FU "C:\windows\TEMP\E_S90FA.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [EPSON SX100 Series (Copy 1)] C:\windows\system32\spool\DRIVERS\x64\3\E_IATIEDE.EXE /FU "C:\Users\Sandra\AppData\Local\Temp\E_SEBAA.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files (x86)\Rainlendar2\Rainlendar2.exe
O4 - HKUS\S-1-5-18\..\Run: [EPSON SX100 Series (Copy 1)] C:\windows\system32\spool\DRIVERS\x64\3\E_IATIEDE.EXE /FU "C:\windows\TEMP\E_S24FD.tmp" /EF "HKCU" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [EPSON SX100 Series (Copy 1)] C:\windows\system32\spool\DRIVERS\x64\3\E_IATIEDE.EXE /FU "C:\windows\TEMP\E_S24FD.tmp" /EF "HKCU" (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Start GeekBuddy.lnk = C:\Program Files (x86)\Comodo\GeekBuddy\launcher.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\windows\system32\GPhotos.scr/200
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{97E4376B-E5D3-485F-B2D5-C65D0E048ECF}: NameServer = 8.26.56.26,156.154.70.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{C691B9D8-9295-4B08-A56C-7986120176FA}: NameServer = 8.26.56.26,156.154.70.22
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - AppInit_DLLs: C:\windows\SysWOW64\guard32.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: COMODO LPS Launcher (CLPSLauncher) - Comodo Security Solutions Inc. - C:\Program Files (x86)\Common Files\COMODO\launcher_service.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: COMODO Dragon Update Service (DragonUpdater) - Unknown owner - C:\Program Files (x86)\Comodo\Dragon\dragon_updater.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GeekBuddyRSP Service (GeekBuddyRSP) - Comodo Security Solutions, Inc. - C:\Program Files (x86)\Common Files\COMODO\GeekBuddyRSP.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11925 bytes

closed

does it do the same using ie instead of opera?

which website?

Nicholas-bloody-Parsons

Looks like a nasty unwanted toolbar infection. It may be awkward to get rid of.

I presume, you already tried "System Restore" ? Always the easiest way to rollback to previous system configuration settings.

If that does not help. There are a few "uninstall" methods suggestions posted on the internet such as this, you could try.....
http://www.pcrisk.com/removal-guides/6990-remove-yandex-toolbar

Then scan your PC with something like this:
http://www.kaspersky.com/antivirus-removal-tool?form=1

waddler_8

You need to Edit your mailto: preference setting in Opera & change it from Yandex to your default mail handler (Thunderbird). (Open Opera > Ctrl + F12)

Click the thumbnails below to see:




Then make sure Thunderbird is your default mail client.

https://support.mozillamessaging.com/en-US/kb/make-thunderbird-default-mail-client

http://windows.microsoft.com/en-gb/windows7/change-which-programs-windows-uses-by-default