Anything more I can do?

lucy03

supersaverkerry wrote: »

Please, I do not need anything judgemental about my choice to spend money to stay elsewhere, this place was horrible, I burst into tears having been in there for an hour, I hate confrontation and am very quiet and shy, I never speak up but this really got to me enough for me to go and complain.

Would anyone know where I stand with this in legal terms, as you can see most of my issues have been ignored because as they say its the expectation you would have of a hotel and they are not a hotel, yet I have evidence which shows they sold it as a hotel, and now they are infact saying they are classified as a hotel - even they dont know!

Any help is really appriciated.

Thank you

In my view you were right not to stay if you were seeking a refund of the holiday. It's much harder to justify a refund after the event if someone stays, and especially if they don't complain at the time.

If it's the hotel that others have mentioned, the wording when booked directly with Merlin seems descriptive enough for a customer to decide whether that's the sort of accommodation they'd require.

I personally suspect that a judge would be quite likely to accept a claim that asked for a refund (which you've been offered I think) but to ask the holiday company for a full refund and a entirely new holiday elsewhere is probably pushing it.

I can't see that there's any specific legal definition of a hotel, it seems that this does meet such a requirement as it provides accommodation. It would be for a court to decide whether your contract misled you and whether the company made misrepresentations about the accommodation.

pinkshoes

battleborn wrote: »

You paid for a cheap hotel, what do you expect? if it was £200 per night then i would agree with you but it didnt.

Your expectations were too high and unreasonable, take the comp offered and think yourself lucky you got that.

£285 for THREE nights isn't cheap!!!! In some parts of the country you could get utter luxury for that.

OP, I feel they have offered you a fair solution with a full refund for the accommodation.

Did you ask them for another room?

Dogger69

pinkshoes wrote: »

£285 for THREE nights isn't cheap!!!! In some parts of the country you could get utter luxury for that.

OP, I feel they have offered you a fair solution with a full refund for the accommodation.

Did you ask them for another room?

The price includes park tickets, which does make the offering pretty cheap.

unholyangel

What exactly were all your additional costs?

Instead of ****'ing everything out, couldnt you just have said hotel A, hotel B, from hotel B to park blah blah?

Not trying to offend, just it would be easier to read and understand if it was set out in the above format compared to its current and I was trying to work out what all the shuttle expenses are.

supersaverkerry

Poppie68 wrote: »

If it is the Thorpe Park Crash Pad, it is classed as a snoozebox hotel, its there temp while they finish drawing up plans for the permanent hotel they are planning to build on that site... these snoozeboxes are used all over the world at the moment. 4 of my friends stayed at the Thorpe Park one a few weeks ago,a group of middle age ladies and loved it but its all down to taste and expectations. They knew they were going to be sleeping in containers, surely op you must of realised they were shipping crates before you booked? You don't mention asking for an alternative room, did you ask to see another? I would take the offered refund and put it down to experience and next time do more research.

I had no idea I would be staying in a shipping container! There were no other rooms to look at, they were at full capacity. And the receptionist told us you can hear the toilets flushing and people talking in all of the rooms.

supersaverkerry

battleborn wrote: »

You paid for a cheap hotel, what do you expect? if it was £200 per night then i would agree with you but it didnt.

Your expectations were too high and unreasonable, take the comp offered and think yourself lucky you got that.

Really ? I could have got a travelodge for £19 per night and would have been in an actual hotel rather than a freezing cold container. Minuis the cost of what the tickets should be would still make this 'hotel' just under £80 per night, that is not cheap.

Im not sure what is unreasonable about wanting to be warm enough to be able to take off your shoes and coat, for my partner to be able to fit in the bed, not wanting to hear other people going to the toilet - not only can you hear them flush but you can hear what the person is doing on the toilet :eek:

supersaverkerry

lucy03 wrote: »

In my view you were right not to stay if you were seeking a refund of the holiday. It's much harder to justify a refund after the event if someone stays, and especially if they don't complain at the time.

If it's the hotel that others have mentioned, the wording when booked directly with Merlin seems descriptive enough for a customer to decide whether that's the sort of accommodation they'd require.

I personally suspect that a judge would be quite likely to accept a claim that asked for a refund (which you've been offered I think) but to ask the holiday company for a full refund and a entirely new holiday elsewhere is probably pushing it.

I can't see that there's any specific legal definition of a hotel, it seems that this does meet such a requirement as it provides accommodation. It would be for a court to decide whether your contract misled you and whether the company made misrepresentations about the accommodation.

To represent it as 4 star I feel is misleading though especially when they say the place I did stay in is only 3 and quite honestly its the most luxurious place I have ever stayed.

Dogger69

supersaverkerry wrote: »

I had no idea I would be staying in a shipping container! There were no other rooms to look at, they were at full capacity. And the receptionist told us you can hear the toilets flushing and people talking in all of the rooms.

You'll find the same problem in many hotels, thin walls mean you can hear everything. It's annoying, but there is little you can do about it.

supersaverkerry wrote: »

Really ? I could have got a travelodge for £19 per night and would have been in an actual hotel rather than a freezing cold container. Minuis the cost of what the tickets should be would still make this 'hotel' just under £80 per night, that is not cheap.

Im not sure what is unreasonable about wanting to be warm enough to be able to take off your shoes and coat, for my partner to be able to fit in the bed, not wanting to hear other people going to the toilet - not only can you hear them flush but you can hear what the person is doing on the toilet :eek:

What opportunity did you give the staff to solve the heating problem? Your complaint read to me that you went straight in saying you wanted to leave.

How could your partner not fit in the bed? There are reports on TA of groups of three and four staying in the rooms, I can't see why two would have a problem?

supersaverkerry

unholyangel wrote: »

What exactly were all your additional costs?

Instead of ****'ing everything out, couldnt you just have said hotel A, hotel B, from hotel B to park blah blah?

Not trying to offend, just it would be easier to read and understand if it was set out in the above format compared to its current and I was trying to work out what all the shuttle expenses are.

Sorry, I hadn't thought of doing that.

Basically the shuttle expenses were to and from the attraction, I had it all booked and paid for and it had to be cancelled and new ones ordered and repaid for.

supersaverkerry

Dogger69 wrote: »

You'll find the same problem in many hotels, thin walls mean you can hear everything. It's annoying, but there is little you can do about it.



What opportunity did you give the staff to solve the heating problem? Your complaint read to me that you went straight in saying you wanted to leave.

How could your partner not fit in the bed? There are reports on TA of groups of three and four staying in the rooms, I can't see why two would have a problem?

Length wise not as in he is very wide - we have a standard double bed which he fits in with room to spare, with this he had to go at an angle otherwise he had to bend his knees to fit.

We were told the heating problem could not be fixed, the receptionist told us its a problem in all of them because they are portable heaters.