Bank Account Frozen - Help Please

Jamie_Carter

MrSilk wrote: »

You need to find out of they have a complaints procedure, and use it

They are part of the FSA to they are regulated

It's called the FCA now

Jamie_Carter

jsharp1982 wrote: »

Thanks Jamie. I have sent them evidence of where the money came from so will just have to wait and see I suppose, definitely going to start keeping some cash in the traditional place (under the bed) for rainy days now! The strange thing is they have had technical problems for two days and the woman I spoke to said to me that some accounts are experiencing these difficulties, even my wife still cant log into online or use the text services at the moment, so it may just be me reading too much into a technical glitch!

Technical glitch? :eek::eek::eek:

That would ring alarm bells with me. If I were you I would change the bank that your wages are paid into.

jsharp1982

Trust me mate, I am already on it!! They seem to have more technical glitches than anything, I assume they use Windows lol!!

Just hope it is resolved asap as this is a pain!

Jamie_Carter

This might be worth a read:
http://www.moneysupermarket.com/community/forums/t/think-banking-10397.aspx

meer53

Jamie_Carter wrote: »

This is something that most of the banks do. As you suspect, it is an anti money laundering investigation that has been triggered y unusual activity.

The strange thing is that this isn't usually triggered by small transactions.

I don't know for sure, but I'm sure I remember someone saying that it should be no more than five days suspension.

If it was a high street bank, then you could appeal to the manager to release enough funds to live on.

AML procedures can be triggered by small transactions, there is no timescale for an investigation, it's however long it takes.

Jamie_Carter

meer53 wrote: »

AML procedures can be triggered by small transactions, there is no timescale for an investigation, it's however long it takes.

You obviously know more about it than I do. So do you know if there is anything in place to make sure that you still have some money to live on?

meer53

Different banks will have different procedures for this, the OP needs to speak to their bank.

pmduk

This might be the time to move to a real bank that doesn't charge £100+pa just to have the account.

jsharp1982

Still nothing. No answers. Have emailed all of the direct contacts I can find on the web now. This is ridiculous. No prescription meds this week. Thanks Think!

meer53

jsharp1982 wrote: »

Still nothing. No answers. Have emailed all of the direct contacts I can find on the web now. This is ridiculous. No prescription meds this week. Thanks Think!

Why are you emailing ? Phone them. Unlike personal emails, they won't be looked at as soon as they arrive !