Warranty Rights

hillscrimer

Hi

I'd like to know what my rights are regarding warranties.

I puchased a tablet PC from an online supplier based in Slough. The tablet came with a 1 year warranty and on the suppliers website it lists numerous issues that the warranty covers and says to send it back to them should any of them arise.

It now has a problem which should be covered under the warranty, however, I'm really stuggling with the supplier. They speak very poor written English and there is no other way to contact them other than email. I've sent numerous emails to them detailing the issue but it seems they're trying their very best to mess me about and avoid repairing/replacing the item. :mad: What makes the issue worse is that this was my daughters Christmas present and I'm having to tell her the Santa is really busy at the moment which is why he is taking so long to fix her present.

My question is what rights do I have and what should I do if they continue to mess me about? All I want is the tablet repaired/replaced. Is it worth contacting trading standards? If I do what will they do and roughly how long will it take?

bod1467

How did you pay for the tablet? (I hope it was NOT via Paypal or Nochex).

How much was it? (JUST the tablet - forget delivery etc.)

hillscrimer

Yes I paid for it through Paypal. Why is that not a good thing? The cost of the item was £160.

bod1467

Because you (probably) can't use Section 75 of the Consumer Credit Act to your benefit, as you have paid Paypal rather than the supplier, so there is no direct creditor-debtor-supplier relationship - there's another party involved (Paypal).

S75 means the credit provider is jointly-liable with the supplier for the performance of the contract, including statutory rights such as the Sale Of Goods Act. If S75 was an option then you could have used that route to get a remedy.

hillscrimer

So what route should I take now to get this resolved?

hillscrimer

Is it worth trying to get Paypal involved? My understanding is that it has to be within 45 days of purchase to raise anything with them. Is this correct?

wealdroam

hillscrimer wrote: »

Is it worth trying to get Paypal involved? My understanding is that it has to be within 45 days of purchase to raise anything with them. Is this correct?

Yes, 45 days limit with Paypal.

Have a read of MSE's How to Complain article for further ideas.

Slowhand

hillscrimer wrote: »

Is it worth trying to get Paypal involved? My understanding is that it has to be within 45 days of purchase to raise anything with them. Is this correct?

It was bought as a Christmas present, so 45 days is long gone.

hillscrimer

Ok so I can't get paypal involved, I can't use section 75, so what can I do to try and get this resolved?

ThumbRemote

Your only hope is to keep on at the supplier.

I'd ignore the warranty for now. Send them an email stating that under the Sale of Goods Act you are entitled to a repair, replacement or refund. Your preference would be for a replacement, and how long will it be before it arrives.

You may need to threaten small claims court, but I'd avoid that for now.

Do you have a company name? We may be able to find a physical address or phone number.

zaax

Why would you avoid it?
I would send them the letter by recorded delivery giving them 14 days to reply, then Letter Before Action, then money claim on-line adding 10% for expences, costs etc. If someone wants to sell to then general public they should not be allowed to con them.