Buyer has incomplete address

spidystrider

I have just sold an item to a buyer, but their address listed on both ebay and paypal is incomplete. On paypal the address is verified and it says that I should post the item. I have contacted the buyer and they have messaged me their full address, but I have refused to send the parcel until they have filled in their full address on both ebay and paypal. Is this the right thing to do or should I just post the item off? I am afraid that I could be scammed somehow. Thanks in advance for any advice.

campdave

Entering their address in paypal ebay will do nothing now, as the address they supplied with their order is the one that seller protection is applied to. You'd need to refund the payment and get them to pay again with the correct address to qualify for seller protection.

spidystrider

campdave wrote: »

Entering their address in paypal ebay will do nothing now, as the address they supplied with their order is the one that seller protection is applied to. You'd need to refund the payment and get them to pay again with the correct address to qualify for seller protection.

I hadn't realised that, so thanks for the info. I have to say that I am seriously thinking of just refunding them and putting it up for resale. The buyer has only 1 feedback and the item is worth over £60. I can't afford to lose that kind of cash.

HKitten

If the payment hasn't cleared, don't send the item. I buy a lot of things on ebay and I never expect anything to be posted until I've paid for it, so if you've not got the money, don't send anything out.


Once you do, I think the address is no issue. Does the partial address they had match the full one they gave you?

Cornucopia

You could use the post office address check to see how far off the partial addresses are....

http://www.royalmail.com/postcode-finder/

spidystrider

The buyer has paid in full for the goods and the partial address does match the full address, but I am still worried. If I send the item by special delivery, is there any way they can claim that they haven't received it? I can't see how, but there always seems to be some way to pull a scam.

It worries me that someone does not fill in their full address, how could you make that mistake. The only part they listed was their name, a house number, city and postcode. There was no street address and they live in a flat in the house. How do you forget all that?

ballisticbrian

People do though, more than you'd imagine.

HKitten

In that case, if it's all paid for, I would send the item by special/recorded delivery, anything that produces a receipt to show you've sent it, and then email that proof to the buyer. Be polite about it, but doing so might discourage them from trying anything (if they were going to) if they see you've got proof of postage.


Have you tried looking through the ebay help section to see what other people have done in similar situations? I believe they have a FAQ with a lot of helpful answers - there must be some protection for people who sell items, otherwise everyone would be claiming they didn't get the items to get their money back once they receive the goods! And since it's not a completely different address, I think really you should be okay. If they were different I'd be more worried, but door number and postcode are the really essential bits, and they've got them.

theonlywayisup

spidystrider wrote: »

The buyer has paid in full for the goods and the partial address does match the full address, but I am still worried. If I send the item by special delivery, is there any way they can claim that they haven't received it? I can't see how, but there always seems to be some way to pull a scam.

It worries me that someone does not fill in their full address, how could you make that mistake. The only part they listed was their name, a house number, city and postcode. There was no street address and they live in a flat in the house. How do you forget all that?

In theory you only need house number/name and postal code.

Do they tally on the Royal Mail site?

If so, then send.

Goldfizz

I would've thought that as long as you have the door number and postcode, then it's all good (as you can check it on R.Mail website).
What's actually missing from the buyers' address?

Goldfizz

theonlywayisup wrote: »

In theory you only need house number/name and postal code.

Do they tally on the Royal Mail site?

If so, then send.

Snap!.....great minds.