We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Primus NewCall
dralloc
Posts: 3 Newbie
Warning stay away from Primus NewCall
I would also like to warn anybody thinking of using Primus. I was also conned by the promise of cheap line rental and a broadband package which never worked. After spending days on the phone trying to get assistance, and the promises that they would get back to me to get the system working nothing happened. Primus Customer Services is non existent. The system and router that they supplied never worked from the start. I could not receive or send any emails and the wireless router was so weak it was useless outside the room that I was working from. Primus made no attempt to contct me whatsoever so I cancelled the contract. I have since found that they have charged me £235 cancellation fee and another £30 for the calls which I made to them to try to get the system working. This money was just taken from my account without my knowledge. They did not supply me with a statement at all prior to stealing the money. They knew that I could not see any statements that they emailed as my Outlook Express would not work on their system, until their technical support contacted me to help me set it up. I would also like to add that when I changed supplier back to Orange, Primus would not release my telephone number. This meant that the only way that I could get back on the phone was to be given a new home phone telephone number. There should be a regulator with teeth to stop this practice of conmen making easy money by supplying a useless service and then charging extortionate sums for the cancellation.
I would also like to warn anybody thinking of using Primus. I was also conned by the promise of cheap line rental and a broadband package which never worked. After spending days on the phone trying to get assistance, and the promises that they would get back to me to get the system working nothing happened. Primus Customer Services is non existent. The system and router that they supplied never worked from the start. I could not receive or send any emails and the wireless router was so weak it was useless outside the room that I was working from. Primus made no attempt to contct me whatsoever so I cancelled the contract. I have since found that they have charged me £235 cancellation fee and another £30 for the calls which I made to them to try to get the system working. This money was just taken from my account without my knowledge. They did not supply me with a statement at all prior to stealing the money. They knew that I could not see any statements that they emailed as my Outlook Express would not work on their system, until their technical support contacted me to help me set it up. I would also like to add that when I changed supplier back to Orange, Primus would not release my telephone number. This meant that the only way that I could get back on the phone was to be given a new home phone telephone number. There should be a regulator with teeth to stop this practice of conmen making easy money by supplying a useless service and then charging extortionate sums for the cancellation.
0
Comments
-
Dear dralloc
Please accept my apologies for the issues that you have experienced. If you would be kind enough to email me your Primus Saver account details I will get this matter resolved for you right away.
Kind regards
Oliver0 -
Pls post here what the resolution was, if that's possible, to help others similarly affected...Friendly greeting!0
-
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards