locked mobile phone by Orange

FloFlo

mattyprice4004 wrote: »

Shock horror that Orange lock a handset to their network. Welcome to about 20 years ago.

It's common, most phones directly from networks (and some CPW / P4U handsets) will be locked. £20 is a lot cheaper than the £100 odd it costs to unlock an iPhone if you don't use Orange.

I paid my £20 back in March and am still waiting for them to unlock it, no point in phoning them customer service is disgusting.

FloFlo

I have now contacted watchdog, if enough do perhaps they will feature it.
http://www.bbc.co.uk/programmes/b006mg74

19lottie82

FloFlo wrote: »

I have now contacted watchdog, if enough do perhaps they will feature it.
http://www.bbc.co.uk/programmes/b006mg74

If you haven't bothered to chase it up, even once, I really doubt they will be interested. Won't make good TV really, will it.

And have you checked your spam email folders to make sure your ready for unlock email notification from orange, hasn't been filtered as junk?

FloFlo

19lottie82 wrote: »

If you haven't bothered to chase it up, even once, I really doubt they will be interested. Won't make good TV really, will it.

And have you checked your spam email folders to make sure your ready for unlock email notification from orange, hasn't been filtered as junk?

I have phoned them several times and get a different answer as to why it hasn't been unlocked, their reasons so far have included, there is a delay, for some reason it hadn't been auctioned will sort that for you now, that isn't the imei number we sent for unlocking, are you sure you bought the phone from us. It is ridiculous, I also check the phone regularly with a diff sim to see if they have unlocked it without notifying me.

They are an absolute shower to deal with when there is a problem - never again!

d123

FloFlo wrote: »

I also check the phone regularly with a diff sim to see if they have unlocked it without notifying me.

They are an absolute shower to deal with when there is a problem - never again!

You are connecting to iTunes to check? And waiting for the message "the SIM card is not supported" on the PC?

Earthworm

To reclaim your unlock fees you can always contact your provider and ask for a refund in exchange for re-locking your handset to the network. Same way you reclaim back the majority of products and services you decide you don't want to pay for... By giving it back in exchange for a refund.

FloFlo

d123 wrote: »

You are connecting to iTunes to check? And waiting for the message "the SIM card is not supported" on the PC?

Yes, that's the message I get every time I try.

FloFlo

Earthworm wrote: »

To reclaim your unlock fees you can always contact your provider and ask for a refund in exchange for re-locking your handset to the network. Same way you reclaim back the majority of products and services you decide you don't want to pay for... By giving it back in exchange for a refund.

Yes you can but even if they refund my £20 I would still be left with a phone that is unlocked.

d123

FloFlo wrote: »

Yes, that's the message I get every time I try.

What answer have you had from the Executive Office as to why it has not been actioned?

FloFlo

d123 wrote: »

What answer have you had from the Executive Office as to why it has not been actioned?

I received an acknowledgement email, which as it came seconds after sending mine is obviously just an email received generic email, email could not have been read so quickly, lol.

Thank you for bringing the details of your recent experience with EE to our attention. Your email will now be
assigned a case manager who will retain ownership and attempt to resolve any issues you may have.

Your case manager will be in touch as soon as possible but should you have any further information that will
assist our investigation, please forward to this address. We appreciate your request may require urgent attention,
if you prefer you can contact us by calling 150 from your mobile phone, our customer service team would love the
opportunity to resolve this matter for you.

If you are responding to a previous communication and have already been assigned a case manager, the above
timescales do not apply and we will be back in contact with you as soon as possible.

Thank you for your patience.

EE.

So am waiting for a real reply still.