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An app has taken £95! Help!
SarahLou83
Posts: 2 Newbie
in Mobiles
Hi all,
I'm not new here but can't remember my old username! (and have since changed my email address so I was snookered!)
Anyway, please help. I'm new to this 'ere new fangled technology thing and only got myself a contract mobile phone (touch screen 'n' everything!) in January. As such, I'm still learning. However, one thing I am thrifty about and savvy with is spending money and so when I've just seen on my bank account that "MyWeddingApp" has taken £95.00 on 11th May (authorised by a card payment on 9th May apparently - so the statement tells me) I nearly fell off my chair.
I have googled them and certainly have no need for this app, nor have I ever heard of them and certainly didn't download this knowingly. Also the app appears to be a free download anyway according to the website?! And besides, there is no such app on my phone (that I can see trace of anyway). I barely have an "apps" on my phone as I only need it to ring out and make text messages!!
HELP! How can this have been taken from my account when I have no knowledge of this and indeed what can I do about this?
Please, please help as I'm really flustered about this as I'm panicking that its something I've done by mistake (and therefore I may keep making the same mistake!)
I'm not new here but can't remember my old username! (and have since changed my email address so I was snookered!)
Anyway, please help. I'm new to this 'ere new fangled technology thing and only got myself a contract mobile phone (touch screen 'n' everything!) in January. As such, I'm still learning. However, one thing I am thrifty about and savvy with is spending money and so when I've just seen on my bank account that "MyWeddingApp" has taken £95.00 on 11th May (authorised by a card payment on 9th May apparently - so the statement tells me) I nearly fell off my chair.
I have googled them and certainly have no need for this app, nor have I ever heard of them and certainly didn't download this knowingly. Also the app appears to be a free download anyway according to the website?! And besides, there is no such app on my phone (that I can see trace of anyway). I barely have an "apps" on my phone as I only need it to ring out and make text messages!!
HELP! How can this have been taken from my account when I have no knowledge of this and indeed what can I do about this?
Please, please help as I'm really flustered about this as I'm panicking that its something I've done by mistake (and therefore I may keep making the same mistake!)
0
Comments
-
£95 is the cost to advertise with them, not an in app purchase.
From this page
http://www.myweddingapp.co.uk/add-your-business
Perhaps you should contact them and ask
0844 504 3701
info@myweddingapp.co.uk====0 -
Hi there,
Thank you! All sorted - turns out they also run other applications namely one I had opted to advertise on for my business. PHEW! I just wish I'd been told it may show up as something totally separate to my line of work on my bank account!! :rotfl:0
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