Water account cancelled by someone unknown

incka

Hi,

On Saturday I noticed a letter from Thames Water in my postbox addressed to 'the occupier' - strange I thought, I have an account with them and paid them just a few months ago. Tried to call at weekend but they were closed, so this morning finally got through.

They said someone had cancelled the account just over a week ago. It wasn't me or my wife (no one else occupies our flat). Thames Water re-set up the account and I paid the balance on the old account.

A few questions:

(a) Could this be an attempt at identity fraud? I checked by credit report but can't see anything there, but I guess that it might mean that no one has got round to doing anything fraudulent yet if that's there intension.

(b) Am I losing out because there wouldn't have been a water meter reading? Only the water company has access to the meters in the building. I'm guessing therefore my final bill was estimated rather than accurate. Is there anything I can do about this?

(c) Will the change affect my credit score/profile negatively? If so what should I do to correct it?

macman

It's shown clearly on the bill if the reading is agent, customer or estimated.
You have every right to access your own meter to read it-enforce that right.
It's possible that TW closed your account in error.

ValHaller

incka wrote: »

(b) Am I losing out because there wouldn't have been a water meter reading? Only the water company has access to the meters in the building. I'm guessing therefore my final bill was estimated rather than accurate. Is there anything I can do about this?

If a new account has been set up, you need to check that your next bill - first on the new account - starts on the same reading as your previous bill finished on. This deals with any errors.

make sure you have access to your meters. Not having access in unacceptable.