Virgin media help!

preable

Ive never had virgin media before just sky so need a bit of help.

I have chosen the broudband L, TV XL and the phone M
but atm i have no phone line because ive only just moved in, The install is due to take place this tuesday and was wondering if VM will fit in a phone line for the M plan?

MoneyMate

We have Cable M+ Package, phone line is supplied down same line :beer:

Helix

They will fit a phone socket along with the socket for TV and BB.

preable

Thanks guys. My freind said that i needed a bt landline and i forgot to ask on live help when i signed up online so i thought i would check,

macman

You don't need a BT landline for a VM cable service-you only need that for any other ADSL broadband service.
VM cable is an entirely separate network.

[Deleted User]

preable wrote: »

Thanks guys. My freind said that i needed a bt landline

Virgin cable services are entirely separate from BT. Other providers do "piggyback" on BT for telephony and broadband, but cable hardware is standalone for everything.

preable

ahhh thats awsome. Thanks for clearing it up

jb66

FYI you may be cheaper on the premier collection xl tv xlbb and m phone

Lolli101

disappointing customer service.

Had 3 pre install checks followed by 2 failled installations.

Problems were listed as a complaint 25th April with installations dept after I googled can my postcode get Virgin Media and the answer came back 'NO SERVICE TO SIGNAL' just over 1 mile too far?

How did Virgin not know that? This has been going on since March 9th.

So I have no services but receive constant emails my services are up and running and how to make the most out of my media and they've even emailled me 'my first bill and payment is due'?

Cracks me up how they've billed me for something I don't have and 2 employees are aware of this.

Don't these people talk to each other?

I want to send an email following up my complaint but you simply can't get an email address? Crazy!