Phones 4 u mess up!!

Daisy1000

I went to phones for you in store to upgrade my phone with vodafone a few days ago. He went through all the details with me and I signed the contract for him to send to vodafone. Vodafone were having issues with their system and I was in a rush to get back home so he gave me the iPhone 5 and my contract and he said he will carry on putting it through for me? All he told me to do was to go onto the vodafone website when I get home to activiate my new sim (as I wanted to keep my old number).

It's now been 3 days and my new contract with my extra mins and Internet haven't been updated so I went into vodafone where I live the man told me they have no record of my upgrade being placed? It still says on their system I'm due for a upgrade?!

So what I want to know is:
do I contact phones for u and tell them?! They have potentially just let me walk out with a brand new iPhone 5 with no new contract?!

ZhugeEX

Did you not get any paperwork with the phone?

Go back to the phones 4 u store and ask them to sort it out. The new sim is because the iPhone 5 takes a different sim to the one in your current phone. So they have to give you a new one for the phone to work.

What the guy did in the Phones 4 U store could get him sacked. He's not supposed to let the customer leave before he completes the contract/get's you to sign for everything.
___________________________________________________________
No point doing a runner because they'll block the phone when they do a stock check.

Daisy1000

Yeh I noticed now the sim is different size!

I did recieve the paperwork of the contract that I have signed, they havnt sent that contract through to vodafone, according to vodafone they should have this on there system and I can upgrade again if I wanted to?

ZhugeEX

Daisy1000 wrote: »

Yeh I noticed now the sim is different size!

I did recieve the paperwork of the contract that I have signed, they havnt sent that contract through to vodafone, according to vodafone they should have this on there system and I can upgrade again if I wanted to?

So you signed everything. Ok. Then go back to phones 4u. No point leaving it because P4U have proof of a signed contract.

Trust me, it'll be a hassle if you try and upgrade again through vodafone.

Vodafone

Hi Daisy1000,

Thanks for making me aware of this.

If you're still in need of some help with things could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK