Patio dining set gone rusty

lexilex

I've sent a short email so will see what they say.

This is the set http://reviews.asda.com/1440-en_gb/BUN16HAVPAT1/haversham-8-piece-patio-dining-set-reviews/reviews.htm It's mainly the arms on the chair that have rusted, the table doesn't seem to have been affected.

somethingcorporate

Looks like you're not the only one:

"Cons;-
One seat pad was dirty when packaged open and the table was damaged, and some areas rusted very quickly - within a WEEK. Obviously not coated properly"

lifted from one of the reviews on the page you linked to.

lexilex

Well Asda has replied, and the response has left me much, much angrier than I was with the rusting of the patio set!

These bits in particular...

"This can be corrected by cleaning off any affected area with a fine grade wire wool or aluminium oxide paper and re-coated with a matching exterior paint."

We shouldn't have to do this with an 11 month old patio set. If there were only small patches, I might understand, but all 8 chairs have rust on them. I sent them photos of the rust too. It's not fit for purpose, end of story, surely.

"As a gesture of goodwill, I’ve attached a £5.00 evoucher to your online account for you to use on your next shop"

£5 'gesture of goodwill'!! I actually found this more offensive than if they had offered nothing. The patio set was £200, and in its current state unusable. Do they seriously think a £5 voucher makes it all okay.

Thanks very much to the user who pointed out the review about the rust. I've pointed this out in my reply.