Used car dealer tactics

fivetide

Wonder if this dealer rhymes with Hvans Ealshaw

TadleyBaggie

Or Shark perhaps?

colino

Incidentally, apart from the legit upselling, be very clear if you have any evidence of the claim that the car was about to increase in price.

Unless there was a clearly indicated, time-bound sale or promotion, stating to a consumer, to get an immediate sale, that the offer was on the table for a very short time is a specifically banned practice under the 2008 Unfair Trading Regulations. Get the boy sacked - if you have evidence.

Horizon81

Quicks? All much of a muchness. How's about you just avoid these sleaze ridden chains and use a decent independent instead. I love it how they try and tell you your own mind. "What else is there to think about?!" "This is the car for you!" etc. Maybe Derren Brown should go into it. He'd have a queue of mugs lined up taking every conceivable extra.

Horizon81

motorguy wrote: »

Where they 'catch' people most is when they've the car 'bought' and their guard is down - then they introduce tyre insurance, gap insurance, scotchguard, etc, etc.

I know we disagree on salesman practice but I have to agree here that the customer has so much to blame themselves for. You can never let your guard down and I can never understand how weak willed some people are. If you've just got a good deal on a car how can you then suddenly throw it all away 'in the heat of the moment' buying scotchguard, gap insurance, tyre insurance that you don't really want or need. I suppose I can't blame a salesman for trying.

jaydeeuk1

Other end of scale....

Went to look at some bangers for a mate at a local industrial estate dealer other day - the type where they have 50 or so cars rotting away. Worst 'salesman' ever. Said there were a couple of cars we were interested in so he just pointed in his yard and went back to his office. Had a gander, one car was a nail, the other looked like a nice little motor (Kia Sportage for £995). Asked for keys and paperwork back in his office, chucked me keys and got out a plastic wallet and stayed in his chair typing away.... Was looking over the car for a good half hour, and it looked immaculate panels nice and straight, no rust, no creases, 4 new branded tyres that were probably worth more than the car. Wouldn't start as battery flat, so pointed this out to dealer, ho just acknowledged with an 'oh right'.. no offer to jump start or find another battery, or indeed any type of 'sell' despite us obviously being interested in it. He carried on reading some paperwork, so mate and I just looked at each other, laughed and walked out! At least try and lie to me and say its a good runner, no need to hear it or something. Just so weird! I think he was hung over.

colino

That was clearly an employee. Car selling is either the easiest low paid job or one of the hardest well paid ones. You've got to be motivated to know the difference.

worried_jim

jaydeeuk1 wrote: »

Other end of scale....

Went to look at some bangers for a mate at a local industrial estate dealer other day - the type where they have 50 or so cars rotting away. Worst 'salesman' ever. Said there were a couple of cars we were interested in so he just pointed in his yard and went back to his office. Had a gander, one car was a nail, the other looked like a nice little motor (Kia Sportage for £995). Asked for keys and paperwork back in his office, chucked me keys and got out a plastic wallet and stayed in his chair typing away.... Was looking over the car for a good half hour, and it looked immaculate panels nice and straight, no rust, no creases, 4 new branded tyres that were probably worth more than the car. Wouldn't start as battery flat, so pointed this out to dealer, ho just acknowledged with an 'oh right'.. no offer to jump start or find another battery, or indeed any type of 'sell' despite us obviously being interested in it. He carried on reading some paperwork, so mate and I just looked at each other, laughed and walked out! At least try and lie to me and say its a good runner, no need to hear it or something. Just so weird! I think he was hung over.

I know this place! It sound like all the places I've ever tried to buy a car from. Half the time if the sales man had said "do you want it?" I'd have bought it but sometimes they just can't be found or bothered. The crap you have to go through to get a bargain sometimes.

jaydeeuk1

colino wrote: »

That was clearly an employee. Car selling is either the easiest low paid job or one of the hardest well paid ones. You've got to be motivated to know the difference.

He looked quite a youngish lad, late 20's, but was there by himself. I'm guessing the owners son or something... Either way, got the impression he didn't want to be there!

1981trouble

fivetide wrote: »

Wonder if this dealer rhymes with Hvans Ealshaw

However did you know!!


Well thought I'd update this.

The following day we went to a different dealer locally who are not attached to a franchise but sell new and used cars. Totally different experience, no hard sell or pressure and we walked away with a car we liked at a price we were happy with.

Amusingly, eh have rung me today to see how my car hunt has come along and I have taken absolute great pleasure in laughing at them and telling them to jog on! Even more entertained by them still having the car on their forecourt at 1k more than it was advertised to me for:rotfl:.