Is this a scam?saga/acromas

ampersand

I'd appreciate opinion on this.

Saga were my motor insurers 2011/2012. I subsequently went through Hell reclaiming policy renewal money which they'd taken despite acknowledging cancellation. Bank also paid goodwill, still not knowing how payment had been wrongly extracted.

ff to yesterday's post. I've been shredding any Saga mail routinely ever since, without opening, as I have nothing to do with them. Why I opened yesterday's envelope I don't know. Inside is letter headed with an insurance claim reference. It's from Acromas - googled and found this to be 'formerly known as Saga' - and is on TAME's list of tax avoidance companies.

Letter reads:
'We write to advise you that an alleged motor incident involving your vehicle has been reported to our Motor Claims Team and our records show that we have not yet heard from you regarding this matter.'

Unsurprising since there's been no incident of any kind.

They continue to speak as if I were still their policy holder, with this odd sentence: 'Whether you wish to make a claim for damages to your vehicle, or if you have no knowledge of an incident occurring, we still need to hear from you.' - my highlighting.

Is this some phishing for business scam?

It continues:
'If a claim form has already been completed relating to this claim, please disregard this letter.'

The tone darkens and there is underlying threat continuing on page 2.
'What Will happen
-we will complete an incident form to assess the allegations.
-we will repair the vehicle if you have damage to it relating to the above incident and you have applicable cover
-we will deal with any aspect of liability or a claim from the other party on your behalf.

I repeat, no incident, no policy with them, nothing. They give no detail of any kind - date / location / car reg. /'alleged incident'.

Page 2:
'Correspondence that you receive from other parties-
[3 mild frighteners set out]

'Conditions of your policy' - blah blah blah

'Fraud' - blah blah blah

....and more, eventually signed Rebecca McAuley,
Acromas - Customer Experience Handler[what twaddly 'job' title is that?]

I am supposed to ring their Motor Claims Team on 0845 302 0218, but never use 0845 or 0870 numbers fullstop.

I have no policy with them, used M&S last year until earlier this month, someone new now, as I follow Martin's procedure for best price every year. The car that was insured with Saga has long gone. I have had no incident of any kind. Full no claims.

Has anyone had anything like this? I'm inclined to put it on a par with false parking tickets.

Nonetheless, I'm annoyed to feel obliged to spend time writing out of mild concern here.

Thankyou for any input.

CKhalvashi

I'd contact them on an independent phone number - check their website, to be on the safe side.

If it is genuine, and you haven't done anything about it, you could be in deep water, whereas if it's not, your mind will be at rest.

CK

ampersand

CKhalvashi wrote: »

I'd contact them on an independent phone number - check their website, to be on the safe side.

If it is genuine, and you haven't done anything about it, you could be in deep water, whereas if it's not, your mind will be at rest.

CK

########

This is the only niggle in my mind, but I also know there has been NOTHING OF ANY KIND and resent this nasty business approach.
Were there anything, any company worth its salt, with any 'alleged motor incident' would give some clue detail in the letter.
I'm not feeding trolls or leaving any contact trace for another company to feed from.

McKneff

Get a landline number on Saynoto0870

The sooner you clear the matter up, the sooner you have peace of mind.

rs65

ampersand wrote: »

I have had no incident of any kind.

Sounds like someone has reported your registration number as being involved in an accident whilst that policy was current.

You need to tell them you haven't. Put your feelings for them aside.

ampersand

Thankyou all.
Have to go out now, but found a saga freephone no. and have spoken with affable enough young man.
He can do nothing, but has taken the McAuley signatory name, my landline[ex-dir. but protected]to leave msg, if any need be.
For what it's worth, sold prev.car for scrap April 2012 - have all p/w.

Just_Some_Guy

This kind of thing is normally some kind of screw up with registration plates - writing A123 BCD as A132 BCD etc. Normally it goes away when it turns out the alleged accident was in some town you've never heard of, or it was a blue car when yours was red, or it was a 4x4 and you had a hatchback, or some other thing like that.

An alternative is someone has CCTV of you causing a tiny amount of damage in a tight parking situation, or that you clipped their wing mirror or something else that's trivial. Unlikely as it must have been over a year ago but you'd be surprised how long some people bear grudges over minor car damage.

You'll probably get a phone call on Monday to go over the specifics of the alleged accident. Hopefully it'll turn out to be obviously rubbish and then you can forget about it.

FlameCloud

Does anyone else find it funny how the current top two threads on the board are one thread of somebody complaing their insurer is asking about an accident and the other complaining that the third parties insurer cannot get information from their insured?

ampersand

I do not find this funny.
Clean record, full ncb.
Skim reading makes for sloppy presumption. The word 'accident' appears nowhere which replicates the accuracy and approach of Acromas.

No msg on phone either.

Just some guy - thankyou so much for your sensible reply. Saga made several mistakes from the off. The renewal fiasco was shabby insult added to injury and the months taken before grudging refund&goodwill came forth was both shameful and inept.

rs65

You are only reading their latest letter.

Maybe everything was fully explained and described in the previous letters that you shredded without opening.

ampersand

No, the envelope outers indicated they were touting for house insurance. travel insurance, life insurance.