Flight compensation on funded flights.

1974adders

I travel a lot for both business and personal reasons and as such suffer a fair bit with delays and cancellations.

On the occasions of delays I have, as yet, been unable to get compensation, but on numerous occasions for cancellations I have been successful after a bit if hassling. That is until now.

Last week a work flight was cancelled and I was booked on the next day. I fired off my usual email and got a response the next day to both me and our travel agent. It basically said that the are happy to pay compensation providing my company authorise it. Also copied in was our travel organiser and my boss. I replied back saying that as the inconvenienced passenger I was claiming and did not require authorisation from anyone. A second email was sent to my boss, with me cc'd saying they will not go any further and am refusing to liaise with me on the matter.

Now. My original email was sent to the airline from my personal email to raise the complaint. I was the passenger on the ticket and paid for through my company Amex, in my name for which I am responsible for any debt on. Is it right that they share this complaint with the travel agent and my company?

I feel that somewhere they have breeched some confidentiality but am not sure what. A little miffed in truth and would like some advice on where I should go.

Maybe I am wrong to claim on work flight, if so I will not pursue.

1974adders

My point is that it is the main issue copying in third parties to a complaint between me and the airline. They seem to think because it is company funded that they don't have to deal with me.

What I need to understand is what (if anything) they have legally done wrong in sharing my complaint with third parties without my agreement.

I already have agreement in email that they are liable to pay the compensation, but they will not pay it to me direct is the statement.

1974adders

Just an update. The airline have now paid the compensation, but directly to the company. The company say that is right and the payment is due to them

Caz3121

which airline?

1974adders

The airline is eastern airways.

I will write to them as you suggest and let you know the outcome.

Mark2spark

IMO they have also broken the rules under the Data Protection Act, and I would be applying to them for a figure to compensate you for the distress and suffering caused by their wanton act.