Internet access with galaxy s3 on Vodafone

moejo55

Hi anybody help both me and my wife have galaxy s3 with Vodafone the phone are great however we are unable yo use them to there full potential .... we can only gain Internet access by using wi fi ...... I have spoken and emailed Vodafone on numerous occasions but are unable to get any help just keep getting fob off I have asked for a change of handsets as we did have blackberry which we had no problems with we upgraded in March 13 I am so frustrated by the lack of help from Vodafone. We have taken our phones to be checked at a Vodafone store which was a 30 mile round trip we were told that the signal is weak in our post code can anyone offer advice as to how we can make Vodafone sort this out. Help plz

d123

If you go into Settings - More Settings - Mobile Networks - Access Point Names, what does it say on the screen?

jem16

moejo55 wrote: »

We have taken our phones to be checked at a Vodafone store which was a 30 mile round trip we were told that the signal is weak in our post code can anyone offer advice as to how we can make Vodafone sort this out. Help plz

If the 3G signal is weak in your area, then nothing Vodafone can do will sort it out.

What do you see above the signal bar - 3G, H+ or E? Or nothing at all?

d123

I thought if they had no signal they would probably have complained about that too. They also claim to get NO Internet access anywhere, other than via wifi, the odds of that happening in any urban area is pretty remote.

JJ_Egan

No mobile data internet suggests mobile data turned off .
I would use a network check app on the phone like
Signal Measurement
https://play.google.com/store/apps/details?id=com.adcall.SignalMeasurement#?t=W251bGwsMSwxLDIxMiwiY29tLmFkY2FsbC5TaWduYWxNZWFzdXJlbWVudCJd
and also test it in a known strong signal location found from the network maps .

I would also test another network via a borrowed sim .

jje

Vodafone

Hi moejo55,

Thanks for making me aware of this.

For further help with network relates issues I'd recommend following the troubleshooting steps in the Network Issues thread on our eForum.

Although I can't provide you with a link to it, due to the posting guidelines which company representatives are obliged to follow, you'll find the thread in the Network section.

If you'd like to discuss this further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK