Hotel charged me for

fluffnutter

sanya47 wrote: »

I therefore assumed that the booking had not been made.

I have every sympathy with your predicament but I can't help thinking this was a bad move.

dalesrider

vaio wrote: »

your credit card company will sort this out for you

On what basis?

Room was available to OP.

Could attempt unrecognised, but it would only comeback with OP details so would be redebited again.

TBH. If a hotel wanted you to email card details it should have been a warning sign to stay away....
Any hotel should have the ability to take details via a website. If not then you should call them. That way you get ALL the details you need on the phone...

ValHaller

dalesrider wrote: »

On what basis?

Room was available to OP.

Room available is precisely the point of contention.

System

arcon5 wrote: »

If you went to all the effort to drive past the hotel, I don't understand why you wouldn't have at least got out and tried the door or made at least some kind of effort to figure out how to get in

At 3am?

You're advocating the breaking and entry approach?

Equaliser123

goater78 wrote: »

At 3am?

You're advocating the breaking and entry approach?

Every hotel I have ever stayed in has some means of 'after-hours' entry. You don't need to break in.

Mind you, every hotel I have stayed in has had a manned reception 24 hours a day.

System

Equaliser123 wrote: »

Every hotel I have ever stayed in has some means of 'after-hours' entry. You don't need to break in.

Mind you, every hotel I have stayed in has had a manned reception 24 hours a day.

You need to pay more attention.

The OP has already stated that the hotel told her nobody would be around at 3am and she would need an access code to get in.

This was then confirmed by the fact when she drove past at 3am all lights were off.

The fact the hotels you have stayed in have after hours entry is irrelevant....

Equaliser123

goater78 wrote: »

You need to pay more attention.

The OP has already stated that the hotel told her nobody would be around at 3am and she would need an access code to get in.

This was then confirmed by the fact when she drove past at 3am all lights were off.

The fact the hotels you have stayed in have after hours entry is irrelevant....

I think you need to be a bit more imaginative.

Hotels don't completely shut down at night. Not in my experience - hence the comment and relevance.

I have no doubt there would be security, night watchman or even a duty manager on call.

System

Equaliser123 wrote: »

I think you need to be a bit more imaginative.

Hotels don't completely shut down at night. Not in my experience - hence the comment and relevance.

I have no doubt there would be security, night watchman or even a duty manager on call.

And this man was sat in the dark was he?

Your experience as normal is irrelevant unless you've stayed in this hotel before?

If someone was available to let the OP in then the hotel wouldn't have said "nobody would be there".

arcon5

If you went to all the effort to drive past the hotel, I don't understand why you wouldn't have at least got out and tried the door or made at least some kind of effort to figure out how to get in

goater78 wrote: »

At 3am?

You're advocating the breaking and entry approach?

Where have I advocated breaking in?

System

arcon5 wrote: »

Where have I advocated breaking in?

Ok not breaking but trying door handles at 3am seems a bit dodgy!