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Unable to turn on windows security center
Comments
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Microsoft Security Essentials.0
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Oh right. How would i find out if it has?0
-
Delete DDS.txt from your desktop and re-run DDS and post the new log.
- Double click DDS to run it.
- Uncheck the box attach.txt
- Click Start
- When it's finished, DDS will open one log:
- DDS.txt
Save the report to your desktop.
Copy & paste the contents of just DDS.txt and post it here0 -
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537
Run by Lori at 21:03:14 on 2013-05-10
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1790.784 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Virgin Media\Digital Home Support\HsdService.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Virgin Media\Service Manager\ServicepointService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe
C:\Windows\system32\TODDSrv.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\System32\spool\drivers\x64\3\E_IATIEFE.EXE
C:\Users\Susan Brough\AppData\Local\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\Susan Brough\AppData\Local\Citrix\ICA Client\wfcrun32.exe
C:\Users\Susan Brough\AppData\Local\Trusteer\Rapport\app\bin\RapportService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Users\Susan Brough\AppData\Local\Trusteer\Rapport\app\bin\x64\RapportInjService_x64.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbengine.exe
C:\Windows\System32\vds.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEH&bmod=TSEH
uURLSearchHooks: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - <orphaned>
uURLSearchHooks: {256db8bc-7da7-4248-97cd-44e07216b7f1} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
dRun: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\Toshiba Online Product Information\topi.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} - hxxp://webeffective.keynote.com/applications/pconnector/download/ConnectorLauncher.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{474FB39D-2DC2-4870-A3FA-6B9EC997B353} : DHCPNameServer = 172.30.139.17 172.31.139.17
TCP: Interfaces\{A0EBBE0F-84AE-4498-8981-D81A491C3D03} : DHCPNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{A0EBBE0F-84AE-4498-8981-D81A491C3D03}\F43534142535 : DHCPNameServer = 192.168.2.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2013-1-20 39768]
.
=============== Created Last 30 ================
.
2013-05-10 17:48:38 223 ----a-w- C:\Windows\DeleteOnReboot.bat
2013-05-10 15:58:46
d
w- C:\Users\Lori\AppData\Roaming\PC Utility Kit
2013-05-10 15:58:46
d
w- C:\Users\Lori\AppData\Roaming\DriverCure
2013-05-10 15:58:31
d
w- C:\Program Files (x86)\Common Files\PC Utility Kit
2013-05-10 15:58:26
d
w- C:\ProgramData\PC Utility Kit
2013-05-10 15:58:26
d
w- C:\Program Files (x86)\PC Utility Kit
2013-05-10 14:21:48 76232 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{ABE06E3D-2A06-4786-905F-19772557ED77}\offreg.dll
2013-05-10 13:05:24 905296 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{67207882-D23E-486C-9454-3D5C59EC4707}\gapaengine.dll
2013-05-10 13:05:13 9317456 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{ABE06E3D-2A06-4786-905F-19772557ED77}\mpengine.dll
2013-05-10 13:02:45
d
w- C:\Program Files (x86)\Microsoft Security Client
2013-05-10 13:02:24
d
w- C:\Program Files\Microsoft Security Client
2013-05-10 12:51:09 9317456 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{F8AF407B-3AAD-4D92-BF61-1517E527BB06}\mpengine.dll
2013-05-09 07:58:10
d
w- C:\Users\Lori\AppData\Roaming\Malwarebytes
2013-05-09 07:58:01
d
w- C:\ProgramData\Malwarebytes
2013-05-09 07:57:59 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-05-09 07:57:59
d
w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-05-09 07:57:13
d
w- C:\Users\Lori\AppData\Local\Programs
2013-04-24 05:14:35 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys
.
==================== Find3M ====================
.
2013-05-10 14:51:57 691592 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-05-10 14:51:56 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-02 15:29:56 278800
w- C:\Windows\System32\MpSigStub.exe
2013-03-27 17:49:32 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-03-27 17:49:32 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe
2013-03-01 03:36:04 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-02-21 10:30:16 1766912 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-21 10:29:39 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-21 10:29:37 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-02-21 10:29:37 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-02-21 10:15:07 2240512 ----a-w- C:\Windows\System32\wininet.dll
2013-02-21 10:14:09 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-21 10:14:05 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-02-21 10:14:05 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-02-19 12:01:03 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-02-19 11:42:14 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-19 11:10:53 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-02-19 10:51:18 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-02-18 15:58:33 39768 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-02-15 06:08:40 44032 ----a-w- C:\Windows\System32\tsgqec.dll
2013-02-15 06:06:11 3717632 ----a-w- C:\Windows\System32\mstscax.dll
2013-02-15 06:02:26 158720 ----a-w- C:\Windows\System32\aaclient.dll
2013-02-15 04:37:10 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-02-15 04:34:10 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll
2013-02-15 03:25:51 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-02-12 04:12:05 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
.
============= FINISH: 21:10:39.47 ===============0 -
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 01/04/2012 09:05:32
System Uptime: 10/05/2013 19:19:21 (2 hours ago)
.
Motherboard: TOSHIBA | | NBWAE
.
==== Installed Programs ======================
.
ABBYY FineReader 6.0 Sprint
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.6)
Amazon.co.uk
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Install Manager
Bonjour
Camera RAW Plug-In for EPSON Creativity Suite
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Citrix online plug-in (DV)
Citrix online plug-in (HDX)
Citrix online plug-in (Web)
Compatibility Pack for the 2007 Office system
Driving Test Success - All Tests (2007-2008)
eBay
EPSON Attach To Email
EPSON Easy Photo Print
EPSON File Manager
EPSON Scan
EPSON Scan Assistant
EPSON Stylus SX200 Series Printer Uninstall
EPSON Stylus SX200_SX400_TX200_TX400 Manual
Facebook Video Calling 1.2.0.287
Google Chrome
Google Earth Plug-in
Google Toolbar for Internet Explorer
Google Update Helper
iTunes
Junk Mail filter update
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2000 Premium
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Suite Activation Assistant
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
MSVCRT
PC Utility Kit
PlayReady PC Runtime amd64
Radialpoint Security Advisor 2.5.19
Rapport
Realtek 8136 8168 8169 Ethernet Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Skype(TM) Launcher
Synaptics Pointing Device Driver
Toshiba Assist
TOSHIBA Bulletin Board
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
Toshiba Manuals
Toshiba Online Product Information
Toshiba Photo Service - powered by myphotobook
TOSHIBA Recovery Media Creator
TOSHIBA Recovery Media Creator Reminder
TOSHIBA ReelTime
TOSHIBA SD Memory Utilities
TOSHIBA Supervisor Password
Toshiba TEMPRO
TOSHIBA Web Camera Application
TRORMCLauncher
Uniblue SpeedUpMyPC
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Utility Common Driver
Virgin Media Digital Home Support 2.1.27
Virgin Media Service Manager 3.7.47
Visual Studio 2008 x64 Redistributables
Visual Studio 2010 x64 Redistributables
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== End Of File ===========================0 -
Yes, it's installed and running - That looks better.
Uninstall this:
PC Utility Kit
These types of programs are pretty much worthless.
Then if your happy things are running well...- Right click AdwCleaner.exe & choose "Run as administrator" to run it.
- If AdwCleaner prompts you an update is available, click Cancel
- Click Uninstall.
- Click Yes to the prompt.
- AdwCleaner will close and uninstall itself
You can delete DDS, dds.txt & attach.txt by right clicking and choosing delete.
Then create a restore point and delete the old ones and you're done!
Create a restore point: http://windows.microsoft.com/en-gb/windows7/create-a-restore-point
Delete all but the most recent restore point:
http://windows.microsoft.com/en-gb/windows7/delete-a-restore-point0 -
Thanks Waddler for all your help today, i'm afraid the last bits will have to wait until tomorrow as all this hard work has made me tired lol.
Thanks again, i will post tomorrow to let you know how i've got on.
It,s fntastic that folks like you are there to help :A0 -
No problem.0
-
Hi have done all the above and all seems to be running fine but when i did the disc cleanup bit it said No items match your search! so not sure if i did something wrong but i'll see how it goes today
Thanks0 -
It should be ok - see how you go - any further problems just post back to this thread.0
This discussion has been closed.
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