argos warranty and my rights

Slowhand

zoob wrote: »

After 30 days Argos should have explained to you that the manafacture deal directly with you on behalf of Argos, once you contact them they will sort it out.
It probably would be the same outcome if they give you a head office to contact to sort it out, again they would just contact the manafactur to sort it out with you on there behalf, it'll just take longer.

Noooooooooooo!!!! Batistas if and when there is a problem take it back to Argos and they will deal with it as per their T&C's. Which if necessary you can point out to them.

visidigi

zoob wrote: »

After 30 days Argos should have explained to you that the manafacture deal directly with you on behalf of Argos, once you contact them they will sort it out.
It probably would be the same outcome if they give you a head office to contact to sort it out, again they would just contact the manafactur to sort it out with you on there behalf, it'll just take longer.

They can explain all they like about the process, but they are responsible for dealing with it. Too many people aren't aware of their rights and companies like Argos are trying to unfairly take advantage of that...

batistasback

I phoned B&Q today at Northampton and Milton Keynes stores about a saw they have for sale
One store told me he dose not know about the warrenty as he cant open the box
The other store told me if it goes wrong I send it off the 'rion' the manufacturer not B&Q
Is this all wrong then?

George_Michael

visidigi wrote: »

They can explain all they like about the process, but they are responsible for dealing with it.

If it's the warranty that is being discussed, then Argos are totally within their rights to ask the consumer to deal with the manufacturer if this is what the warranty documention states.

It is only if the consumer is attempting to enforce their SOGA rights that Argos must deal with it themselves.

Scottishmummy

From experience though Argos have always just replaced within the year. After two irons, one watch and a faulty light fitting all were replaced after the 30 days.

wealdroam

Batistasback, most of your questions will be answered if you read MSE's Consumer rights article and their How to Complain guide.

Please come back with any questions that are still unanswered.

unholyangel

George_Michael wrote: »

If it's the warranty that is being discussed, then Argos are totally within their rights to ask the consumer to deal with the manufacturer if this is what the warranty documention states.

It is only if the consumer is attempting to enforce their SOGA rights that Argos must deal with it themselves.

I think perhaps the comment was made in reference to fobbing consumers off to manufacturer after 30 days - keeping in mind that during the first 6 months, the fault would be assumed be inherent, so Argos should be either offering a remedy or proving the fault isnt inherent.

Since they're statutory rights, they apply whether you ask for them or not. Unfortunately, most companies seem to "forget" this.

Techhead_2

unholyangel wrote: »

I think perhaps the comment was made in reference to fobbing consumers off to manufacturer after 30 days - keeping in mind that during the first 6 months, the fault would be assumed be inherent, so Argos should be either offering a remedy or proving the fault isnt inherent.

Since they're statutory rights, they apply whether you ask for them or not. Unfortunately, most companies seem to "forget" this.

But retailers are fully within their rights to offer a repair and to use the manufacturer as their repair agents. Some people seem to think that just because the retailer doesn't have an in house team of technicians; and uses the manufacturer; they are somehow being "fobbed off".

There is a world of difference between:

"It's not our responsibility - call the manufacturer"
and
"I'll put you in contact with the manufacturer who are our repair agents"

Would people, who object to the second one, really want the extra delay as the retailer shuttles back and forth between customer and manufacturer making arrangements ?

zoob

Techhead wrote: »

But retailers are fully within their rights to offer a repair and to use the manufacturer as their repair agents. Some people seem to think that just because the retailer doesn't have an in house team of technicians; and uses the manufacturer; they are somehow being "fobbed off".

There is a world of difference between:

"It's not our responsibility - call the manufacturer"
and
"I'll put you in contact with the manufacturer who are our repair agents"

Would people, who object to the second one, really want the extra delay as the retailer shuttles back and forth between customer and manufacturer making arrangements ?

Well said, consumer rights and a bit of common sense go well together.

visidigi

Techhead wrote: »

But retailers are fully within their rights to offer a repair and to use the manufacturer as their repair agents. Some people seem to think that just because the retailer doesn't have an in house team of technicians; and uses the manufacturer; they are somehow being "fobbed off".

There is a world of difference between:

"It's not our responsibility - call the manufacturer"
and
"I'll put you in contact with the manufacturer who are our repair agents"

Would people, who object to the second one, really want the extra delay as the retailer shuttles back and forth between customer and manufacturer making arrangements ?

So you do the second one and the outcome is a refund. What then? The retailer will want to send it off etc etc. vicious circle, making the retailer fulfil their legal obligation is the least hassle to joe public.

Sure it may not be the quickest, but it doesn't matter who repairs it etc, the retailer is responsible, common sense or not.