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New Nokia Lumia 920 never worked but Nokia say its my fault!!

lilrahi
lilrahi Posts: 1,483 Forumite
Part of the Furniture Photogenic Combo Breaker
Hi,

I posted a while ago about a problem I was having with my brand new Nokia Lumia 920. I won it in a competition but from the outset I was never able to use it because every SIM card I put in came with the error message 'SIM card not recognised'. I took the 920 to a Nokia approved repairer and they sent it to Nokia who have now returned it as saying it's my fault and I've done something to the phone.

The phone was brand new and it's one of the types that doesn't open apart from the SIM tray which you open with a pin type thingy so how could I have done anything?

What can I do? Any advice gratefully received. Thank you!
You'll have to speak up; I'm wearing a towel

Comments

  • Buzby
    Buzby Posts: 8,275 Forumite
    What was their diagnosis of the fault? (Not who they thought was to blame).
  • adamc260
    adamc260 Posts: 2,055 Forumite
    If you have a look about on the windows phone central forum, it has a category for the lumia 920 and appears as though it isn't limited to just you.
  • lilrahi
    lilrahi Posts: 1,483 Forumite
    Part of the Furniture Photogenic Combo Breaker
    Buzby wrote: »
    What was their diagnosis of the fault? (Not who they thought was to blame).
    Sorry haven't got any details yet, the guy from the repairers just rang to say they'd sent it back. I'll know more once I go to pick the phone up tomorrow
    You'll have to speak up; I'm wearing a towel
  • Buzby
    Buzby Posts: 8,275 Forumite
    Keep us posted. Strange they chose not to enlighten you!
This discussion has been closed.
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