Can I issue a chargback for this?

vuvuzela

mynameisdave wrote: »

48 hours to re-sell flights to Iceland...in bad weather!

To be fair, if it's a service that is offered at a cost of £30, then it doesn't matter to the OP that there were only 2 days left. However their failure to recognise that surely they should have rescheduled *before* the flights were originally due to depart makes him liable for their loss.

mynameisdave

Agreed. I think the departure of the original flight is the obviously deadline for changes. A verbally expressed wish to change a date is not the same as changing and the company is right not to remove them from the flight until they confirm when they wish to fly instead.

If they can't remove them from the flight they can't sell the seats to someone else. Think the OP is on a hiding to nothing with this.

JoeS88

How would the result be any different if we had rescheduled before the flight leaving?

We told them that we did not want to fly (cancelled the existing flight) and said that we would like to reschedule for a later date. This means that they had 48 hours to re-sell our seats.

If we had rescheduled them on the spot then they would also have had 48 hours to re-sell our seats.

Joe

vuvuzela

JoeS88 wrote: »

How would the result be any different if we had rescheduled before the flight leaving?

We told them that we did not want to fly (cancelled the existing flight) and said that we would like to reschedule for a later date. This means that they had 48 hours to re-sell our seats.

If we had rescheduled them on the spot then they would also have had 48 hours to re-sell our seats.

Joe

The result if you had rescheduled before your original flights would have been that the seats for your original flight would have been cancelled and you would have been allocated seats on another flight.
The time length is irrelevant, to be honest. They provided a rescheduling service that you didn't fully enter into (by not booking replacement seats on a different date) before the original flight was due to depart, therefore you still could have taken the original flight. Therefore you missed it and the only person you have to complain about seems to be youself, unfortunately.

mynameisdave

JoeS88 wrote: »

How would the result be any different if we had rescheduled before the flight leaving?

We told them that we did not want to fly (cancelled the existing flight) and said that we would like to reschedule for a later date. This means that they had 48 hours to re-sell our seats.

If we had rescheduled them on the spot then they would also have had 48 hours to re-sell our seats.

Joe

Because you did not contact them again to advise when you wanted to fly it would be reasonable for them to assume you had decided to retain your original flights. As they had a verbal declaration from you, but no finite indication, they did not remove you from the flight.

JoeS88

Hmm, well during subsequent phone calls with Expedia they said that we should have been told to call them back within the time frame. So if I was to simply request that my bank reverse the charge then would Expedia simply respond with a CCJ? Even over just £500?

If so then I guess that the only course of action that I have is to keep persuing the fact that the Expedia representetive should have followed procedure and told us when to re-book the flight by. Hopefully if I keep on at them then they might give us some form of compensation.

Joe

vuvuzela

JoeS88 wrote: »

Hmm, well during subsequent phone calls with Expedia they said that we should have been told to call them back within the time frame. So if I was to simply request that my bank reverse the charge then would Expedia simply respond with a CCJ? Even over just £500?

If so then I guess that the only course of action that I have is to keep persuing the fact that the Expedia representetive should have followed procedure and told us when to re-book the flight by. Hopefully if I keep on at them then they might give us some form of compensation.

Joe

Expedia can not 'respond with a 'CCJ'. To get to that, you would have had to lose a case in small claims court. They can however defend any chargeback claim you make.

Dogger69

JoeS88 wrote: »

InsideInsurance: Thanks for the reply. I'm currently weighing up the costs and time involved in taking them to small claims court. The amount is only £500 so I doubt that they would issue any kind of CCJ and if they did then I believe that I have a solid case. So do you think that my bank would accept this as a valid reason for a chargeback?

Sorry Joe, the above shows you don't know what you are talking about. A CCJ is issued if the judge agrees that the claimant has a case, the amount claimed is irrelevant.

I would agree with the others - the onus remains with you to either cancel or amend before the flight departs. If you cancel, that is the end of the transaction, saying you are not going to travel but will call back to change the date does not count as a cancellation.

JoeS88

Yep I don't know what I'm talking about. That's why it says newbe alert underneath my name. So would there be any risk to my credit rating or anything if I was to simply apply for a chargeback, put the point bellow across and see what happens?

I still think that the average consumer should not be expected to know how expedia/the airline's internal processes work. This is why they should have told me when to call them back by (as I said an expedia rep confirmed that I should have been told this.)

Joe

Ich_2

So given that there would probably be a limited number of flights on specific days you would have needed to pick one of the others to re-schedule onto.
Now if by the time you had decided when you wanted to go that specific group of flights had al been completed there probably wasn't a flight to re-schedule to, so they correctly told you you couldn't, then, re-schedule