add shipping details or not?

ballisticbrian

When sending tracked goods, the email address goes in the myhermes site if you want. They get an extra email at the start as soon as the collection is booked that way, plus loads of notice that I changed the service from Royal Mail... Soolin,

soolin

ballisticbrian wrote: »

When sending tracked goods, the email address goes in the myhermes site if you want. They get an extra email at the start as soon as the collection is booked that way, plus loads of notice that I changed the service from Royal Mail... Soolin,

Thank you, I noticed that the MyHermes site asks for an email- I wondered why.

soolin

Obviously_the_best wrote: »

The argument against is the fact that often, the parcel doesn't track as delivered, yet it has been. The tracking saying it hasn't can be an incentive for a dishonest buyer to claim.

If that is the only reason then I'm happy to carry on adding the tracking details. I trust buyers generally so don't really need to protect myself against them and on balance I think the positive aspects of adding tracking outweigh the negative aspercts

steveE2

soolin wrote: »

Thank you, I noticed that the MyHermes site asks for an email- I wondered why.

Soo have you seen these posts on Seller Central?

Negative Feedback for passing on contact information to the Courier

http://community.ebay.co.uk/topic/Seller-Central/Negative-Feedback-Passing/1700129847

iammumtoone

steveE2 wrote: »

Soo have you seen these posts on Seller Central?
http://community.ebay.co.uk/topic/Seller-Central/Negative-Feedback-Passing/1700129847

Whilst I wouldn't leave negative feedback for this, I would certainly not be happy. How do I know the courier is not going to sell my address to companies who will then spam me? Is it even legal are you allowed to give out someones email address without their permission (not blaming the sellers for this - I put the blame on the courier for asking for it without advising their customer (the seller) the regulations regarding this)

techspec

Ive stopped adding tracking and the number of claims for recorded items not received as dropped to zero.

I truly think that while browsing their account - some buyers click on the tracking of items recieved - and see it has not tracked, or says left on porch etc. Its very tempting to then claim.

I add the tracking to my ebay (using add a note) - and no-longer provide it to the buyer, unless asked.

Most buyers chuck the packaging away, as soon as they get the item - and will never know that the item failed to track.

Also, when a i book a courier - if i add the tacking straight away - it marks it as dispatched. But it hasn't been dispactched. So using add a note instead, stops they buyer getting false info from Ebay.