Small Claims Court Action!!!!

jamie1982

Hi, I'm new to the site and looking for a little feedback if you can help.

Has anyone ever taken a phone / internet supplier to the small claims court?

I've recently launched a small claims action against my provider for issues that arose due to their not acting with resonable care or skill and would be interested to hear any feedback from any one else that has had to take this course of action, and how they got on.

Many thanks

macman

There was such a case on here recently against (I think) Orange. They didn't bother turning up. Which, if the claim is just a few hundred, is understandable. So I'd that say it very much depends on the size of your claim as to whether it's worth defending.
You'll know soon enough if the serving of your papers will be enough to make them settle, as is often the case.

jamie1982

do you know what the thread was called? it would be interesting to have a read of it.

chanz4

care to expand? arose due to their not acting with resonable care or skill

jamie1982

chanz4 wrote: »

care to expand? arose due to their not acting with resonable care or skill

don't want to go into too many details but basically my supplier altered my services without informing me which led to a great deal of problems. when I approached them about it they lied through their back teeth however a £10 sar request highlighted these lies and showed I was right from the start. not got much faith in ombudsmans so following my suppliers failure to address the matter I've started court action.

just trying to find any similar stories of people having to take their suppliers to court and how they got on.

macman

jamie1982 wrote: »

do you know what the thread was called? it would be interesting to have a read of it.

Sorry, no idea, try a Forum Search.

Buzby

Emotive terms, but lies? Probably incompetence, but then no outfit is immune. As noted, depending on the value of any claim, they may simply not defend and let you do the running and enforcement. If/when they pay up, you get paid but your service ends adversely.

You'll most likely be blocked from any further services at a later date, and ensure you do not owe them any money on your account, or they'll fry your CRA file.

chanz4

you may not get anything with this, if they put it right and a court wont be happy that other avenues have not been exhausted

jamie1982

chanz4 wrote: »

you may not get anything with this, if they put it right and a court wont be happy that other avenues have not been exhausted

The last thing I wanted to do was to have to involve the courts but the supplier has refused to deal with my complaint correctly. when the matter has been addressed I'll be able to provide this thread with a few more details so you can understand why I took this action. I just wanted to see how others have got on when they've had to take this kind of action against a supplier

chanz4

your wasting your cash, dont forget if you loose you can be counter claimed for costs

[Deleted User]

jamie1982 wrote: »

I just wanted to see how others have got on when they've had to take this kind of action against a supplier

Others will have used the proper procedure and gone to the Ombudsman. Refusing to "trust" the Ombudsman will likely cost you dearly.