Pinecone Research is Growing !

jaygray

carla40 wrote: »

I have my rewards paid straight into paypal, before that they always sent me vouchers, as far as I can remember they don't save up you're rewards, if you login then there should be an option to connect you're paypal account to them, hope this helps

They've recently changed their Rewards system. Instead of payment straight into PayPal, as before, you now get an email from Pinecone - the day after you take the survey - to tell you that you now have 300 points in your account. You then have to log in and go through a series of forms which offer you all sorts of products for masses of points. You can search for PayPal, though, and there are two options, £3 and £4 (300 points and 400 points). The process wouldn't complete for me this morning, either in Google Chrome or Internet Explorer. In the end I rang the Rewards Helpline and they put my request through manually - and said if I still had problems in the future then they will do the same for me again. I think there might have been a glitch in the system this morning. You then have to wait three days for the money to be paid into PayPal, instead of receiving it the next business day as before. The lady on the helpline acknowledged that the process is now both longer and slower, and they've had lots of complaints about it.

Just in case anyone needs the Rewards Helpline number, it's 01908 214988, and they're open Monday to Friday 9am to 5.30pm.

Meadows

jaygray wrote: »

Is anyone having problems with the new rewards system on Pinecone? I've been trying to convert my 300 points to PayPal and the system won't let me proceed properly - it's very frustrating!

Had an issue once but went back to it later in the day and got in no problem.

carla40

jaygray wrote: »

They've recently changed their Rewards system. Instead of payment straight into PayPal, as before, you now get an email from Pinecone - the day after you take the survey - to tell you that you now have 300 points in your account. You then have to log in and go through a series of forms which offer you all sorts of products for masses of points. You can search for PayPal, though, and there are two options, £3 and £4 (300 points and 400 points). The process wouldn't complete for me this morning, either in Google Chrome or Internet Explorer. In the end I rang the Rewards Helpline and they put my request through manually - and said if I still had problems in the future then they will do the same for me again. I think there might have been a glitch in the system this morning. You then have to wait three days for the money to be paid into PayPal, instead of receiving it the next business day as before. The lady on the helpline acknowledged that the process is now both longer and slower, and they've had lots of complaints about it.

Just in case anyone needs the Rewards Helpline number, it's 01908 214988, and they're open Monday to Friday 9am to 5.30pm.

thanks for replying, i'm still getting my payments straight into paypal, i had two payments in the last two days, i've never heard of the new system, unless they are changing it gradually :beer:

Queenriderbrekke

It depended on your payment method, I was being paid by vouchers still and got the email to tell me about it. I think I will go for Sainsburys/Asda/Tesco vouchers.

jaygray

carla40 wrote: »

thanks for replying, i'm still getting my payments straight into paypal, i had two payments in the last two days, i've never heard of the new system, unless they are changing it gradually :beer:

I really wish I was still getting paid by the old system!

mikecmr

finally got in thank you

MaShadow

I just. Got £3 in luncheon vouchers. Dunno how to change the payment method.

Sabrina237

Hiya,

one the back of the vouchers it says the retailers you can spend them at, but when i typed in nando's it only came up for london. Can you spend them in every shop on the list? thanks

Blueberries

Hello,

I have just received my first ever Luncheon voouchers (2x £0.50 and 2x £1).

I know where to use them, but I am a bit confused as to how to use them? Let's say I would like a £3.50 drink from Starbucks, can I use all my vouchers for this? If a drink costs £2.75, and that I give all my £3 vouchers, will they give me back £0.25?

Sorry if this sounds thick, but I cannot find the terms and conditions...

MoonlightDream

Blueberries wrote: »

Hello,

I have just received my first ever Luncheon voouchers (2x £0.50 and 2x £1).

I know where to use them, but I am a bit confused as to how to use them? Let's say I would like a £3.50 drink from Starbucks, can I use all my vouchers for this? If a drink costs £2.75, and that I give all my £3 vouchers, will they give me back £0.25?

Sorry if this sounds thick, but I cannot find the terms and conditions...

Hi.

No, no one will give you change. If a drink costs £2.75 then you are losing 25 pence. If the drink costs £3.50 then you need to add 50 pence.