N Power

lizziebach

I've had massive problems with N Power since they swapped our meter last August and at the end of April the problem was supposed to be resolved. I checked the direct debit that went out this month and it seems the problem is still not resolved.

I went to my online N Power account and for some reason my last bill has been reversed, does anyone know what that would have happened?

Nada666

There appear to be ongoing problems with npower's billing and online systems.

Is it just a problem with recorded base reading? There is no problem with the meter itself? If so make sure you read your meters and keep a note of how much you use and approximate how much that costs. Keep monitioring your debits and try to keep money aside if necessary for when the problems are sorted out.

Remember you are protected by the Direct Debit Guarantee if there are any un-notified attempts at reconciliation for any amount other than the pre-agreed monthly debit from npower.

(Also there have been significant tariff price changes at the beginning of May by them. Check on a comparison site to see if an alternative tariff from npower would now suit you better.)

25.6_Pre-contract_oblig

Hi lizziebach,

Indeed, as Nada666 has said, npower are having major issues with their 'new system'.
This has been on going for many months.
We are seeing many bizarre issues reported here at MSE.
See the main thread for more detail.

On 22 March 2013 (see Post #181) I phoned npower (0800 073 3000) to give Meter readings and to correct the DD.
This did require the Customer Service Representative (CSR) to override the 'system recommended amount' which was, even with accurate readings, still 28% too high.

As a result of this call I did receive a new Bill (dated 22 March 2013) which arrived on
02 April 2013.
I also received two further letters (dated 23 March 2013): one to confirm the new DD and another to confirm the correct capitalisation of my Name (an outstanding issue since 28 September 2012 - see Post #4).
These two letters arrived on 12 April 2013 (3 weeks after the phone call).

The 'new system', it seems, will not let the CSR amend the DD. Instead, the old DD has to be cancelled and a new DD is then set up. This might explain what you have observed.

However, I would be proactive when dealing with npower: it is dangerous to assume that 'all is OK'.

Given that you have had massive problems, I would write and make a Formal Complaint.

Follow the Complaints Procedure
http://www.npower.com/home/customerservices/contact-customer-services/complaints/

If you do want to phone, the npower Complaint Phone Number is 0800 316 9328.
Make sure you get a Complaint Number.

Best wishes,

25.6_Pre-contract_oblig

nPower

lizziebach wrote: »

I've had massive problems with N Power since they swapped our meter last August and at the end of April the problem was supposed to be resolved. I checked the direct debit that went out this month and it seems the problem is still not resolved.

I went to my online N Power account and for some reason my last bill has been reversed, does anyone know what that would have happened?

Hi lizziebach,

Would you like me to take a look and see why your bill has been reversed?

Just send over the details to me at [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL].

Many thanks,

Adam

chanz4

25.6_Pre-contract_oblig wrote: »

Hi lizziebach,

Indeed, as Nada666 has said, npower are having major issues with their 'new system'.
This has been on going for many months.
We are seeing many bizarre issues reported here at MSE.
See the main thread for more detail.

On 22 March 2013 (see Post #181) I phoned npower (0800 073 3000) to give Meter readings and to correct the DD.
This did require the Customer Service Representative (CSR) to override the 'system recommended amount' which was, even with accurate readings, still 28% too high.

As a result of this call I did receive a new Bill (dated 22 March 2013) which arrived on
02 April 2013.
I also received two further letters (dated 23 March 2013): one to confirm the new DD and another to confirm the correct capitalisation of my Name (an outstanding issue since 28 September 2012 - see Post #4).
These two letters arrived on 12 April 2013 (3 weeks after the phone call).

The 'new system', it seems, will not let the CSR amend the DD. Instead, the old DD has to be cancelled and a new DD is then set up. This might explain what you have observed.

However, I would be proactive when dealing with npower: it is dangerous to assume that 'all is OK'.

Given that you have had massive problems, I would write and make a Formal Complaint.

Follow the Complaints Procedure
http://www.npower.com/home/customerservices/contact-customer-services/complaints/

If you do want to phone, the npower Complaint Phone Number is 0800 316 9328.
Make sure you get a Complaint Number.

Best wishes,

25.6_Pre-contract_oblig

why are you just copying other peoples posts?