please help me

cazxx1

hi. I have a Samsung note I got it last august last night the battery charger packed up, I know its the charger cause my friend has the same phone and my phone charges fine...,i t is a contract phone do you think I will get another charger off them or will I have to buy another one, I got it from car phone warehouse...thankyou

Tony5101

You will need to buy one - you won't get a charger replaced for free.

flashg67

Worth asking them but they're so cheap on ebay etc, it may not be worth the hassle!

grumbler

Tony5101 wrote: »

...you won't get a charger replaced for free.

Why?........

techspec

Tony5101 wrote: »

You will need to buy one - you won't get a charger replaced for free.

When did the 12 month warranty rule get scrapped?

Tony5101

Apologies OP....when I first read your post, 'last August' in my head translated to Aug '11. I'll blame being tired...but it's probably madness setting in.
Refer back to the original retailer in the first instance. If you get no joy there (which I feel you probably won't), then try Samsung directly.
You can pick these charge plugs up very cheaply though, so could be a lot less faff just buying one.

macman

The battery isn't covered by the warranty. The charger surely is though?

Guys_Dad

If you do need to get a new charger, please be careful with Ebay imports. I bought one and it got very hot and went bang.

It may be more expensive, but get one from a reputable source. It will work out cheaper than a house fire.

d123

macman wrote: »

The battery isn't covered by the warranty. The charger surely is though?

According to Samsung, it's 24 months on the handset, 12 month on accessories and 6 months on the battery.

Mobile phone 24 months

Accessories included with mobile phone - warranty period 12 months;
Battery - warranty period 6 months

http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

macman

d123 wrote: »

According to Samsung, it's 24 months on the handset, 12 month on accessories and 6 months on the battery.


http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

Even better then. The charger is an accessory and in warranty until this autumn. I wasn't aware that batteries were ever covered.

ZhugeEX

macman wrote: »

Even better then. The charger is an accessory and in warranty until this autumn. I wasn't aware that batteries were ever covered.

It's a common misconception that a lot of dead brain retail staff like to fuel. A lot of people working in retail obviously don't want to be there but that's not excuse for giving the wrong information to customers.

I've had retail staff tell me all kinds of lies to get me out of store when i asked them to replace my battery under warranty. I was told there was no warranty so had to show them the warranty page on my phone before they actually did anything.

Of course i'm generalising here but some retail staff are like that^

Like d123 said, there is always a warranty on Accessories and batteries. However it usually shorter than the warranty on the phone. Also phones like the HTC One have a 12 month warranty on the battery due to it's enclosed case.