Professional Service - WRONG OIL!

Buzby

Went to a non-franchised dealer as they were offering a fixed-price £99.99 service. Collected it and drove it home, then looked at my invoice to discover they put oil designed for the petrol variant of my car (I have a 1.9 dci diesel).

Friends warn that the thinner oil will affect my Turbo and even driving it back to the garage is increasing my risk of a catastrophic engine failure. The service department is shut until Tuesday, and I cannot use the car until the oil is replaced.

Anyone been in a similar situation - how was it resolved?

gilbert_and_sullivan

Have you googled the oil in question to find its specifications, then compared with requirements.

Many modern oils are designed for both fuels.

Richard53

I'm happy to be corrected, but I believe that the only difference between 'normal' and diesel oils is the additive package which helps the oil cope better with the increased soot that a diesel produces. As long as the oil specification (SAE or JASO rating) is correct, then I doubt if you would do any harm by driving the car in the meantime. I would change it when it was convenient.

If the oil is the correct spec, it isn't 'thinner' than the proper oil, it's exactly the same. That's what the spec is all about.

mcfisco

Buzby wrote: »

Went to a non-franchised dealer as they were offering a fixed-price £99.99 service. Collected it and drove it home, then looked at my invoice to discover they put oil designed for the petrol variant of my car (I have a 1.9 dci diesel).

Friends warn that the thinner oil will affect my Turbo and even driving it back to the garage is increasing my risk of a catastrophic engine failure. The service department is shut until Tuesday, and I cannot use the car until the oil is replaced.

Anyone been in a similar situation - how was it resolved?

I think you're being a tad OTT here TBH if you think a catastrophe is likely if you drive your car.
I'd just give them a courtesy call on Tuesday to clarify the situation

Joe_Horner

Your friends are being drama queens.

Probably not a good idea to rag it around on a track day or use the "wrong" oil long term (ie: over several changes) but over a few hundred (or even thousand) normal miles until they can sort it, your engine won't notice the difference.

Alias_Omega

You can google the oil type that they have used to look at the data sheet, then look at your car.

Some brands (ie Mercedes) use the same oil in the Petrol cars, as they do with the Diesel cars.

If you really are unsure, and your in the AA/RAC. Call them out before use..

reeac

gilbert_and_sullivan wrote: »

Many modern oils are designed for both fuels.

There might be specialist diesel oils but the vast majority of engine oils quote both diesel and petrol specifications on the label.

Buzby

I only mentioned petrol/diesel to clarify where they went wrong.

The oil type required for my vehicle is 10W 40, they replaced this with 5W-30. The viscosity of both is entirely different.

neilmcl

It's not going to do any harm, in the short term at least. You'll be fine to drive it until Tuesday.

What make/model of car?

Buzby

Renault Espace 1.9dci. It would seem any issues would only be apartment once the temperature got higher - or the engine was worked hard. I might risk getting it back to them.

If I hadn't caught this, I could seem them wriggling out of all responsibility for damage.

neilmcl

Buzby wrote: »

Renault Espace 1.9dci. It would seem any issues would only be apartment once the temperature got higher - or the engine was worked hard. I might risk getting it back to them.

If I hadn't caught this, I could seem them wriggling out of all responsibility for damage.

Year?.............