Dwp not responding re:esa

batemansxxxb

I've twice sent letters asking dwp to look at the decision again for putting me in the work related group of esa,first time i rang after about 4 weeks & was told that there was no record of my letter &someone would ring me within 24 hours,no phone call,rang again &told someone would ring within hour,again no call,got on to my mp's office who investigated & told me to write to bradford benefit office & send rec del or as i had to see advisor at local office,ask to send by internal post,which i did,that was 6 weeks ago & i still haven't had a reply,is this usually the case that they mess you around to put you off appealing?

Dogger69

Did you get a receipt when you gave it to the advisor?

batemansxxxb

Dogger69 wrote: »

Did you get a receipt when you gave it to the advisor?

Yes sort of,she photocopied my letter & dated & signed it

Dogger69

In that case call Bradford BDC and ask them to confirm receipt. These things do take a while to get into the system, but you should of had an acknowledgement by now.

batemansxxxb

Dogger69 wrote: »

In that case call Bradford BDC and ask them to confirm receipt. These things do take a while to get into the system, but you should of had an acknowledgement by now.

There is no way of contacting benefit offices directly, unless you are in a position like my mp's office, who has a direct number, but won't divulge it, there is only an 0845 number for ESA enquiries, which has cost me £5.00 to date in phone calls with no response forthcoming

Dogger69

batemansxxxb wrote: »

There is no way of contacting benefit offices directly, unless you are in a position like my mp's office, who has a direct number, but won't divulge it, there is only an 0845 number for ESA enquiries, which has cost me £5.00 to date in phone calls with no response forthcoming

The 0845 number on your letters will take you through to your local BDC. That is not the office you attend, it is the processing centre that you need to speak to.

If you'd bothered to say please or thank you even once I could have given you a local rate number for Bradford. Perhaps the JCP staff would be more helpful if you took that approach with them?

nashly

Dogger69 wrote: »

The 0845 number on your letters will take you through to your local BDC. That is not the office you attend, it is the processing centre that you need to speak to.

If you'd bothered to say please or thank you even once I could have given you a local rate number for Bradford. Perhaps the JCP staff would be more helpful if you took that approach with them?

I wont be asking you anything then:D

isolation

batemansxxxb wrote: »

I've twice sent letters asking dwp to look at the decision again for putting me in the work related group of esa,first time i rang after about 4 weeks & was told that there was no record of my letter &someone would ring me within 24 hours,no phone call,rang again &told someone would ring within hour,again no call,got on to my mp's office who investigated & told me to write to bradford benefit office & send rec del or as i had to see advisor at local office,ask to send by internal post,which i did,that was 6 weeks ago & i still haven't had a reply,is this usually the case that they mess you around to put you off appealing?

I don't know if it is 'usual' or 'intended' so can't answer that part of your question. However, my partner's reconsideration and appeal were both acknowledged and then 'lost' (several times for the former) - I would suggest initiating a first tier complaint and this may then get them to deal with it properly ... even if it doesn't then it will allow you to escalate it earlier to someone who may take it more seriously.

Good luck with it,
Dee
http://dwpnegligence.wordpress.com

batemansxxxb

Dogger. I assume you work for the dwp? I'm sorry if I offended you, but I was only stating the facts, if you had offered the number in the first place I might've had something to say please & thank you for
Isolation( dee ) thanks for your info & the link,I wouldn't have known this otherwise

Brassedoff

It took me 5 seconds to find the number on Google ! Search for it

batemansxxxb

Ok then,i searched,but got an 0843 number,i was wanting a local number not a non geographical number,but i'll give it a try on mon