faulty tablet brush - off

pathgat

I bought a tablet and two years cover 13 dec 2012 . On off button now stuck and device cannot be turned off. Retailer now changed ownership no longer stocks this item, their customer service team refused to release code to enable refund, . They referered me to the insurance co who said that the fault is breakdown and noti covered,.they said the manufacturer is responsible for this for the first year. The manufacturer can only be contacted by email. I explained my problem the reply made no sense, I have emailed several times since politely but it seems I am being ignored. I am 165.98 pounds out of pocket with a device who's battery will eventually die . Please what do I do now?

Dogger69

Where does the brush come into it?

You say the retailer has now changed ownership - has the new owner taken over the old liabilities?

Have you contacted the manufacturer? In these cases, even though the contract is with the retailer, where a repair is required it does eventually end up going back to the manufacturer.

pathgat

Multiple emails have been sent that have been ignored and no phone number can be found. They new owners took on all assets and liabilities, thank you for the reply it the first one I've had.:money:

Dogger69

Who is the manufacturer, and the retailer?

pathgat

The retailer is HMV and the manufacturer is YARVIK

Hintza

pathgat wrote: »

The retailer is HMV and the manufacturer is YARVIK

Your probably bu$$ered then!

deanos

yarvik come with 2yr warranty , you didn't have to buy a extended warranty

did you use this form ? http://www.yarvik.com/en/contact/

pathgat

We took out and extended warrenty for extra cover. My issue is that it needs repairng, replacing or refunding and I am being denyed it all. I have posted in the forum but I will try out the form, thank you for the link :-)

deanos

if you have a receipt you get a 2yr warranty so go thru yarvik you didn't need to buy extra cover but its too late for that now , they wont refund but should repair or replace

pathgat

The insurence was just as extra cover but a fat lot of good that's done. Yarvik are still being no helo and HMV will not refund.

visidigi

what exactly is the problem with the tablet?