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AliExpress- dispute process

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Comments

  • soolin
    soolin Posts: 74,468 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    hoadie wrote: »
    OK yeah, I am only spending a little amount, lets hope that my luck is in and that I get my items. I know that items from China are taking a while at the moment though.

    I have disputes open on items ordered in February.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    Must admit, I've been lucky and only had good vendors on AliExpress, but then again I am keeping well clear of the usually contentious areas of anything consumer electronic! It's interesting to see people are having such huge problems, makes me grateful for my luck!
  • soolin
    soolin Posts: 74,468 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    paddyrg wrote: »
    Must admit, I've been lucky and only had good vendors on AliExpress, but then again I am keeping well clear of the usually contentious areas of anything consumer electronic! It's interesting to see people are having such huge problems, makes me grateful for my luck!

    I had been using it for a couple of years with no problems, a bit slow but I got used to that . I never touch electronics or branded goods, not even UK sourced ones and these were mainly bits and bobs that were used as part of another business.

    I was quite confident that the escrow system meant my money was safe, so was quite shocked when seller refused to refund and I opened a dispute and then got ignored.

    I have been hassling now and apparently one refund is going to be made, so fingers crossed I can get at least part of my money back.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • hoadie
    hoadie Posts: 38 Forumite
    My item has been sent today, hopefully I am fine.
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