Live Chat Advice Question.

Brooker_Dave

onetwothree123 wrote: »

You arent getting sued, the jail , or breaking any law just forget it, and move on.

But what law says you can buy something, reverse the payment and either keep it or dispose of it??

onetwothree123

Am not a lawyer but I do know its illegal to advertise an item as new online and the buyer has no chance to examine it, so trusts the description given on on a site of repute ie ebay, so to sell a new item and then post out a burnt and damaged broken item to an unsuspecting person ,IS against the law. The payment was refunded by the seller not reversed , the buyer sent a polite email voicing their concerns and the seller cacked it and realised they were in deep doo doo so why someone would defend a low life who does that is beyond me, I would be also questioning the seller if I had received the item, this is a new buyer who has asked what to do next. I was correct by saying do absolutely nothing. Nothing has changed since my first reply. The seller was a scammer and law breaker. Not the buyer. Just someone after a bargain who got conned.

BoosHaus

Brooker_Dave wrote: »

But what law says you can buy something, reverse the payment and either keep it or dispose of it??

I think you're misunderstanding. I didn't "reverse the payment". I sent a message, which opened a case. The buyer then chose to refund. The case was then closed.

Ralph-y

So, you really have a couple of choices ....

Do nothing,
contact Ebay/paypal
contact the seller.

Ralph

ballisticbrian

Can you just clarify, this is definately a refund from the seller? eBay sometimes fork out in cases like this especially where it's very costly to send back.

BoosHaus

ballisticbrian wrote: »

Can you just clarify, this is definately a refund from the seller? eBay sometimes fork out in cases like this especially where it's very costly to send back.

Yes, it's the same email address I sent the payment to.

"Good news. We've informed the seller that the item wasn't as described, and the seller has issued you with a full refund. This case is now closed."
(That's the email eBay sent me...).

BoosHaus

Well, after two more chats with the people at the live advice chat - and an email from the resolutions team, I got so fustrated that I rang up. A two minute phone call later with a guy named Jeff and he told me that as the seller had automatically refunded me and the case was closed then I should take no further action.

Lesson learned, if you want any advice from eBay - ring them!

Ralph-y

are you going to sell the guitar on ebay ??????? :rotfl:

Ralph