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Faulty Sky+HD, do I have to accept a "reconditioned" replacement?
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[Deleted User]
Posts: 26,612 Forumite
My Sky+HD 1tb box has failed completely after only six months of use. It's still within warranty, so do I have to accept a "reconditioned" replacement from Sky? Surely I should be able to expect a brand new decoder rather than one which has itself previously failed?
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Surely it's Sky's box, not yours.One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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No mate, I bought it outright. Only Virgin provide rental boxes and even Sky boxes provided free by Sky become the property of the customer.halibut2209 wrote: »Surely it's Sky's box, not yours.0 -
You learn something every day
One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0 -
I'm still none the wiser, though!:phalibut2209 wrote: »You learn something every day0 -
They are replacing like for like - your box is six months old, it is not new. They are allowed to do this.0
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They are replacing like for like - your box is six months old, it is not new. They are allowed to do this.
Exactly what I was going to say. You are getting a tested working box with new components in where necessary, in return for your faulty 6 month old one. Can't see the problem, myself.0 -
Provided that the reconditioned replacement is not older than 6 months, surely? (i.e. any replacement should be the same age or newer than the original).0
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I can't help feeling that, as the replacement has already failed and been repaired, that it is more likely to fail in the future. Just seems more of a gamble than a new box.Exactly what I was going to say. You are getting a tested working box with new components in where necessary, in return for your faulty 6 month old one. Can't see the problem, myself.
I'm probably being pessimistic but I fear it'll fail just as the original warranty expires.
I suppose my original box now goes on to somebody else...
Oh well..0 -
You're also assuming the box you got in the first place was new - you wouldn't be able to tell....I certainly couldn't with mine - and given the warranty is the same I'm not actually bothered either...0
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Provided that the reconditioned replacement is not older than 6 months, surely? (i.e. any replacement should be the same age or newer than the original).
Surely it only has to be an equivalent specification? Inventory management down to that level on the volume sky deal with would be epic-ally complicated...0
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