broadband connection problems

excell

The cable looks a little thin but you can't see the individual wires through it. I have had this set up working perfectly well for around three years. Could there be an issue with new neighbours? We don't have many neighbours just a few either side.

excell

Figment wrote: »

To confirm whether the loss is just on wifi, connect a laptop/PC directly to the router using an ethernet cable and see if you can still access the internet when wireless devices lose connection.

Connection is lost on both at exactly the same time.

andrewjf

Can you log on to your router?
In the web browser try connecting to 192.168.0.1. Do you get a login name and password prompt?

macman

You should not be connecting wirelessly using WEP. It's obsolete, insecure, and hacked in seconds by the average 10 year old. You should change to one of the variants of WPA as a minimum.
I'm puzzled by the wi-fi issue, as the fact that this began with the arrival of new neighbours would 9 times out of 10 indicate a clash of wireless channels, as can be quickly checked using InSSIDer.

excell

macman wrote: »

You should not be connecting wirelessly using WEP. It's obsolete, insecure, and hacked in seconds by the average 10 year old. You should change to one of the variants of WPA as a minimum.
I'm puzzled by the wi-fi issue, as the fact that this began with the arrival of new neighbours would 9 times out of 10 indicate a clash of wireless channels, as can be quickly checked using InSSIDer.

WEP WAP WAP???? to be honest I have no idea what its called? just know its around a 28 figure, non descript 'nonsense' of numbers and letters. Would next door be able to channel its way past that? or is it just messing with the signal?
If I get InSSIDer will it be easy for me to understand? I'll get it now and post my findings.

spannerzone

Perhaps it coincided with the new neighbours if they had BT around to install /repair their line and the engineer disturbed the next door neighbours instead (or swapped the pairs around if the neighbour had reported a line fault)

Just a thought, could be complete coincidence of course.

excell

Downloaded InSSIDer from the link above but I'm getting the following error message:-
WLAN Requires an auto config service which appears to be stopped

I'm on windows 7 wired to router and using mcafee total too.

excell

Ok sorted the above error problem with re-downloading the program for windows 7. seems like I need to be wireless to get started with InSSIDer as the network tab is not clickable. Think that's the first step with it?

spannerzone

If it does the same thing on a wired connected device then it's not a wifi issue, sure the wifi might be clashing with a neighbour but the actual problem sounds like an exchange fault, a line fault, an extension lead fault, a modem router fault or filter fault.

As mentioned earlier, you need to start from the BT master socket and work back.