case opened against me

reeree

what happens when someone opens a case against you but dosent respond, instead of letting me know their order had'nt arrived they opened a inr, l said to check the local sorting office first and if not there l would send another one but she hasnt responded to the case

soolin

reeree wrote: »

what happens when someone opens a case against you but dosent respond, instead of letting me know their order had'nt arrived they opened a inr, l said to check the local sorting office first and if not there l would send another one but she hasnt responded to the case

She can still escalate it and then ebay will find in her favour.

As it is at the moment it is no danger to you, it will also be fine if it gets timed out and not escalated.

zerog

reeree wrote: »

what happens when someone opens a case against you but dosent respond, instead of letting me know their order had'nt arrived they opened a inr, l said to check the local sorting office first and if not there l would send another one but she hasnt responded to the case

I think INR gets opened automatically if they try to send a message with the subject "not received"

How long ago was the case opened?

Strapped

I had one opened yesterday, with no prior contact. I think it's the new ebay thing when they try to contact you. Although this one knew what they were doing because they put yes, I have asked the PO whether they tried to deliver lol. I just refunded and they left positive feedback.

reeree

soolin wrote: »

She can still escalate it and then ebay will find in her favour.

As it is at the moment it is no danger to you, it will also be fine if it gets timed out and not escalated.

if she dosent respond how long until it gets timed out ?

iammumtoone

Yes I have noticed this if you try to contact a seller and click on the reason for contact is item not received it takes you automatically to open a case now.

I don't see the need for this so if I need to ask a seller about delivery I now click on the 'other' option so I can speak to them before hand. It is very unfair to open a case without giving the seller the chance to answer beforehand, I don't understand why ebay have changed this.

ballisticbrian

I don't understand why ebay have changed this.

Simple; now the system is intelligent enough to stop people asking where the item is prior to the expected delivery date wasting the sellers time. It also stops people claiming item not received under the radar.

There's a rare bit of praise for eBay from me.

iammumtoone

ballisticbrian wrote: »

Simple; now the system is intelligent enough to stop people asking where the item is prior to the expected delivery date wasting the sellers time. It also stops people claiming item not received under the radar.

.

Oh that makes scene. Maybe I am doing the wrong thing bypassing the system to speak to the seller first, I shall stop doing that (although I do always check that the delivery date stated has passed before doing so)

ballisticbrian

Still use "other" for chit chat with the seller, but us sellers sometimes get "NOT RECVD IT!" sent to us in text speak on a Sunday morning out with our family, when it was ordered on Friday night after we closed for the weekend.

techspec

ballisticbrian wrote: »

Simple; now the system is intelligent enough to stop people asking where the item is prior to the expected delivery date wasting the sellers time. It also stops people claiming item not received under the radar.

There's a rare bit of praise for eBay from me.

Do we know if Ebay will act on this? Is it on the site?

reeree

she still has'nt responded how much longer do l have to wait for it to time out, it was opened on the 25th april