Lloyds TSB PPI

neilltupman

Well, that didn't take long.

Last week I had the first of two LloydsTSB claims rejected, which I'll be referring straight to the FOS. In fact there's an email from this very website this week advising all to ignore LloydsTSB refjections and refer to the FOS.

It seems that LloydsTSB have changed their tactic and are rejecting a lot more in the hope that most will abandon their claim and not pursue things further.

Wrong!

-taff

I don't understand why anyone wouldn't have referred their complaints anyway.
If you think you were missold, it's always worth referring.

[Deleted User]

neilltupman wrote: »

It seems that LloydsTSB have changed their tactic and are rejecting a lot more in the hope that most will abandon their claim and not pursue things further.

Actually, the statistics don't support your theory and it's unwise to think that every Lloyds TSB rejection is somehow flawed and can be "ignored".
As Martin Lewis says in the article about Deloittes (who operated the PPI complaint centre on behalf of Lloyds);
"It may be that quite legitimately some people don't have a case, so aren't entitled to any money, but equally there will be some that have a very legitimate case."

So do look very carefully at why the Bank have rejected your complaints. If you had valid and verifiable complaint reasons and been rejected then by all means refer to FOS. If however, you gave weak "hearsay" reasons which you cannot prove then it's a long wait of eighteen months to have the original rejection confirmed.

It's certain that Lloyds will pay a heavy price for employing Deloittes, with every rejection going straight to FOS and costing the Bank another £850 FOS fee win or lose.

[Deleted User]

-taff wrote: »

I don't understand why anyone wouldn't have referred their complaints anyway.

Several possible reasons come to mind;

The incredibly long wait.

The fact that quite a few complaints are weak to start with.

The incredibly long wait.

The Bank's rejection letter convinces the complainant that they have no hope of redress.

The incredibly long wait.

The thousands of "complaints" from people who didn't have PPI in the first place.

The incredibly long wait.;)

-taff

And the second sentence of my post explained why you didn't need the above reply......:p

neilltupman

Moneyineptitude wrote: »

Actually, the statistics don't support your theory and it's unwise to think that every Lloyds TSB rejection is somehow flawed and can be "ignored".
As Martin Lewis says in the article about Deloittes (who operated the PPI complaint centre on behalf of Lloyds);
"It may be that quite legitimately some people don't have a case, so aren't entitled to any money, but equally there will be some that have a very legitimate case."

So do look very carefully at why the Bank have rejected your complaints. If you had valid and verifiable complaint reasons and been rejected then by all means refer to FOS. If however, you gave weak "hearsay" reasons which you cannot prove then it's a long wait of eighteen months to have the original rejection confirmed.

It's certain that Lloyds will pay a heavy price for employing Deloittes, with every rejection going straight to FOS and costing the Bank another £850 FOS fee win or lose.

See my response in the Nationwide PPI thread. I was merely quoting the MSM weekly email:

Ignore Lloyds rejections. A Times sting's (£) crystallised what we already knew. Lloyds rejects too many complaints, likely because it knows most won't take it further. As it's tactically rejecting, the only way to get fairness is to ALWAYS appeal to the free Ombudsman.

Of course, I also feel I have a valid claim

[Deleted User]

neilltupman wrote: »

See my response in the Nationwide PPI thread. I was merely quoting the MSM weekly email:

You posted duplicates, so I replied in tandem with you!:)

neilltupman

Moneyineptitude wrote: »

You posted duplicates, so I replied in tandem with you!:)

Fair enough