Fos, daily mail.

lockesboy

This is for a journalist writing a story about the FOS.



Has anyone here on this forum had any problems getting their PPI calculations from the Financial Ombudsman Service.


THANK YOU,

Ian.

dunstonh

The FOS doesnt go PPI calculations. The providers do it. The calculation methods use are defined by the FCA. On upheld complaints, the FOS tells the firm to calculate the redress.

[Deleted User]

lockesboy wrote: »

Has anyone here on this forum had any problems getting their PPI calculations from the Financial Ombudsman Service.

Such questions should surely be asked of the financial institution paying the redress, no?
There is a long thread here that might be of use to you:
https://forums.moneysavingexpert.com/discussion/1596473

lockesboy

Moneyineptitude wrote: »

Such questions should surely be asked of the financial institution paying the redress, no?
There is a long thread here that might be of use to you:


I agree, however the FOS would not provide the figures despite the financial institution agreeing to let the consumer see them.

[Deleted User]

lockesboy wrote: »

I agree, however the FOS would not provide the figures despite the financial institution agreeing to let the consumer see them.

I'm not sure what you're saying here. If the Bank agreed to provide a breakdown of the calculation, then why didn't they simply send it direct to the customer? How was FOS involved in this? As already stated, FOS just instruct the Bank to calculate redress in line with FCA guidelines.


I suggest the journalist contact the Financial Ombudsman Service direct for comment.

dunstonh

The FOS does not supply all things to the consumer in the same way it does not do supply the firm everything the consumer supplies. There is no reason for the FOS to withhold calc data as the firm present that to the consumer anyway. Perhaps it is because they know the firm present it that they do not see a need to do so themselves. Such calculations come with compliance/legal messages and it is for the firm to present those. Not the FOS.

GhIFA

This is the Daily Mail remember - facts are unlikely to come into consideration.

redfox99

Hi,

Ive had a ppi claim from hsbc rejected and taken it to the ombudsman but its just over the 6 months reclaiming date but I have been going through a divorce and my father has been ill will this be legitimate case to go forward with exceptional circumstance.
Help please

[Deleted User]

redfox99 wrote: »

Ive had a ppi claim from hsbc rejected and taken it to the ombudsman but its just over the 6 months reclaiming date

Please don't post your question (which has already been answered elsewhere) in random threads.
https://forums.moneysavingexpert.com/discussion/comment/60873205#Comment_60873205

lockesboy

GhIFA wrote: »

This is the Daily Mail remember - facts are unlikely to come into consideration.

Actually the journalist is quite thorough when doing his research, I can assure you.

[Deleted User]

lockesboy wrote: »

Actually the journalist is quite thorough when doing his research, I can assure you.

So why is he conducting his research through you and a internet message board?:D