Thomas cook egypt delay

claretmad2007

last year we were delayed nearly four hours coming back from egypt so i decided to lodge a claim to thomas cook.
i sent first letter on april 1st 2013 and emailed them 3 weeks later,still havent had any confirmation of them recieving any correspondance from me.
i had all the tickets,booking refs and even the letter they handed out at airport to explain why we were delayed and how long for.
What should be my next move? wait longer or re send letter?

Caz3121

https://forums.moneysavingexpert.com/discussion/4384693

claretmad2007

I know about that thread, just asking how long should i leave it before sending the court action letter

vronca

claretmad2007 wrote: »

last year we were delayed nearly four hours coming back from egypt so i decided to lodge a claim to thomas cook.
i sent first letter on april 1st 2013 and emailed them 3 weeks later,still havent had any confirmation of them recieving any correspondance from me.
i had all the tickets,booking refs and even the letter they handed out at airport to explain why we were delayed and how long for.
What should be my next move? wait longer or re send letter?

what was the date/time/ airport/ of your delayed flight?

I have claimed and been paid [on 16/2/13] for one 4 hour delay where we were handed a letter at the airport [ours was hurghada/gatwick 19/10/2012 tcx 1639]
They just paid straight out, the reply to the claim came with a cheque for 970.00. Hope your flight was the same one and you get the same result.