Returned goods not arrived?

the_lunatic_is_in_my_head

mattyprice4004 wrote: »

What's the point of contacting Amazon?

It went missing in the care of RM, as the seller hasn't received the item back why would you expect Amazon to do anything?

I would expect Amazon to know the law and ensure their sellers adhere to it. The DSR regs state:

(5)(b), he shall be under a duty to take reasonable care to see that they are received by the supplier and not damaged in transit, but in other respects his duty to take care of the goods shall cease when he sends them.

using an proper delivery company and clearly addressing the parcel fulfils this in my view.

izziewiz

Why shouldn't I contact Amazon - it was through them that I placed the order and they should have some control over the companies that use them and although RM have supposedly not delivered the parcel, what's to say that they did & the company have got both the shoes & my money, so thanks, "the- lunatic-is-in-my head" for your advice and the quotes from DSR regs, they're really helpful.

bod1467

izziewiz wrote: »

so thanks, "the- lunatic-is-in-my head" for your advice and the quotes from DSR regs, they're really helpful.

May I politely suggest you also click the Thanks button?

mattyprice4004

izziewiz wrote: »

Why shouldn't I contact Amazon - it was through them that I placed the order and they should have some control over the companies that use them and although RM have supposedly not delivered the parcel, what's to say that they did & the company have got both the shoes & my money, so thanks, "the- lunatic-is-in-my head" for your advice and the quotes from DSR regs, they're really helpful.

I was only trying to save your time, but as you seem intent on being the other name for a door handle I'll leave you to it.

Slowhand

izziewiz wrote: »

Why shouldn't I contact Amazon - it was through them that I placed the order and they should have some control over the companies that use them and although RM have supposedly not delivered the parcel, what's to say that they did & the company have got both the shoes & my money, so thanks, "the- lunatic-is-in-my head" for your advice and the quotes from DSR regs, they're really helpful.

So you are claiming from the Royal Mail AND Amazon?

the_lunatic_is_in_my_head

mattyprice4004 wrote: »

I was only trying to save your time, but as you seem intent on being the other name for a door handle I'll leave you to it.

I was under the impression this was a consumer rights board, not a pick and choose what you think is right board? And the OP is a newbie, your comment says more about you than them.

The big point here is that I've seen a few threads similar to this and when you look around many sellers, whether they be on Amazon, eBay or small websites, clearly don't want change of mind returns judging by their very poor terms. Having shipped well over 150,000 parcels with Royal Mail I find their service is typically excellent, perhaps it's only returns from customers cancelling that they lose?

Looksguywalker

the_lunatic_is_in_my_head wrote: »

I was under the impression this was a consumer rights board, not a pick and choose what you think is right board? And the OP is a newbie, your comment says more about you than them.

The big point here is that I've seen a few threads similar to this and when you look around many sellers, whether they be on Amazon, eBay or small websites, clearly don't want change of mind returns judging by their very poor terms. Having shipped well over 150,000 parcels with Royal Mail I find their service is typically excellent, perhaps it's only returns from customers cancelling that they lose?

Are you the OP? Are you a business seller? Big/many/small, what's your point?

lucy03

the_lunatic_is_in_my_head wrote: »

I would expect Amazon to know the law and ensure their sellers adhere to it. The DSR regs state:

(5)(b), he shall be under a duty to take reasonable care to see that they are received by the supplier and not damaged in transit, but in other respects his duty to take care of the goods shall cease when he sends them.

using an proper delivery company and clearly addressing the parcel fulfils this in my view.

Although this isn't a situation where Amazon say they'll refund on their A-Z guarantee (it states the sender must receive the item back), they probably will. The problem Amazon have is they can't arbitrate on many issues, they just ask the seller to obey laws.

Personally, I would seek a refund from the Royal Mail using the certificate of posting. You might be able to progress a small claims court route asserting rights in the Distance Selling Regulations, but I suspect a judge may just question why a claim wasn't made to the Royal Mail.

Techhead_2

the_lunatic_is_in_my_head wrote: »

I would expect Amazon to know the law and ensure their sellers adhere to it. The DSR regs state:

(5)(b), he shall be under a duty to take reasonable care to see that they are received by the supplier and not damaged in transit, but in other respects his duty to take care of the goods shall cease when he sends them.

using an proper delivery company and clearly addressing the parcel fulfils this in my view.

We don't yet know whether the DSR apply. We don't know whether the OP cancelled or what the timescale was.

the_lunatic_is_in_my_head

Techhead wrote: »

We don't yet know whether the DSR apply. We don't know whether the OP cancelled or what the timescale was.

But if you read my first post in the thread it says "if...".

Looksguywalker wrote: »

Are you the OP? Are you a business seller? Big/many/small, what's your point?

No I'm not the OP? Yes I do run a (small) business, would be a lot of Christmas cards otherwise;)

My point is the OP has been told to claim from RM and that the seller should not have to be abide by a "silly" law (as well as being called a knob) whereas the most likely situation is the seller has the goods but it's convenient to say they don't as they weren't tracked but regardless and as I said before, "If you [the OP] told the company you were returning/cancelling within the time advised by durable means (or within 3 months and 7 working days of receipt if no information presented) and the parcel was clearly and correctly addressed (and I should have added have proof of return) then let Amazon know you have followed the requirements for the DSR regs and require their assistance in receiving your refund which is due.

If the above was followed the seller is obligated to refund within 30 days of the cancellation request, it's an unconditional right.